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Color Set
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66,689 Verificado Comentarios de clientes |
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bottle had only Gold color-and replacement had only Gold colorWhen you are selling your service as Custom Hair Color, you should be sending your customers the blended color. Last month, I received a bottle that clearly had only one color in it. It was easy to see when comparing it to the chart, that it only had the Gold color in it. So, I sent an email and was told that a replacement would be sent that had the correct blend in it. But once again, the bottle had only the Gold color in it. Once is a mistake, twice is just incompetence. While I have been a customer since December 2014, at this time my only option is to cancel. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedAfter following ALL the instructions, I was ready to rinse. Filled bottle with water, and rinsed my hair till water was clear. …I then noticed that the bottle was STILL 2/3 FULL of THE HAIRCOLOR MIX?? The color did not work..and my gray roots were not covered….So the color DID NOT WORK FOR ME…. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIrene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover all the grayPlease cancel didn’t cover all my gray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color not lasting as longSo I have been with u all for awhile n I have been noticing a problem with the color fading a lot faster then it used too. Nothing on my end has changed n it's getting disappointing that prices are going up but quality is going down. I hope this will not b the case with my color coming up in April or I may have to reevaluate my options 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHey Tami! We're super sorry to hear this. Upon reviewing your profile, we see that you've submitted an adjustment request and our Color Experts are currently working to resolve your concerns. We truly appreciate your feedback! Please let us know if there is anything else we can do to help! |
Grey coverStep 1 for my grey washed out in 3 washes. It was permanent color? Not happy. This was a truly poorly mixed product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
RootsWhile the color is very nice at the beginning, my roots have faded dramatically over the few weeks. I left this color on for 45 minutes and still my roots did not seem to have good coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRichelle - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Not coveredIt didn’t covered all my hair color, some area are lighter then others 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAveen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
color wasn't darkeri didnt like the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNoriko - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did’t fully cover grayDid the 30 minutes and gray still shows through slightly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointingThe gray coverage was inadequate, despite my entire head being saturated. I had gray in the front that did not tint and, with my 41st birthday coming up, it was affecting me. I thought I could deal with it, but as the weeks passed, it faded rapidly and I decided to visit my stylist at the 5 week mark rather than 8. I had planned to begin doing my own color and having her do the cut to save money, but eSalon ensured I won't be doing that. I will have to return to budgeting for my stylist to do the full service now. So disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAleshia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |