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Color Set
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66,689 Verificado Comentarios de clientes |
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Programme de FidèlitéBonjour, j'ai effectué 13 commandes depuis 2019, je n'ai pas eu le cadeau de fidèlité=> une coloration offerte. Pouvez-vous me dire pourquoi dans "programme de fidèlité" il n'y a que 3 commandes de validés? Merci pour votre réponse. Cordialement, Fabienne Deligny 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosfabienne D. - Merci de nous avoir contactés, nous sommes vraiment désolés pour cette confusion. En plus d'économiser 20% de réduction sur toutes vos commandes grâce à l'Abonnement Couleur, vous bénéficiez maintenant de notre programme de fidélité lancer en juillet 2021. Toutes les commandes effectuées depuis cette date sont comptabilisées dans notre nouveau programme. Nous allons revenir vers vous par email pour plus d'information. À très vite ! |
1st colorMy color would have been great except I ask for no gold. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Raye, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Feel free to check your email from your colorist! Please let us know if there is anything else we can do to help! |
My colorDon't seem to last.good thing I buy the can of root touch up 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlotte - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't make any noticeable differenceI have medium blonde hair and I was looking to go ginger (strawberry blonde). I was excited to try my custom blend and I had high hopes but unfortunately it didn't make any noticeable difference in my hair. If anything, the dye made my lighter blonde ends the same colour as my roots - medium blonde. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGabby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HelpThis has made my hair a lot darker than my usual color. What do I do now? I am not very happy at all. You can only see the red in certain light. Been almost a week and I have not received an email. I washed my hair hoping perhaps that it would lighten it. It did not. My hair is still almost brown. I hope to hear something so I can go back to my natural color at the very least. Thank you 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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My hair didn’t look any differentAfter reading the instructions and then applying the color, when I got finished all the color was down the drain. All my grays were still gray and I didn’t look like I had just spent over an hour trying to color them. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPiper - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Issue with this hair colorThis is my third auto ship and had issue with this particular color not covering my grays. I never had this issue before. Instructions followed not sure what the issue is. Very disappointed. Not sure if I will continue with this subscription. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLovelina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not color grayThe color I used that u guys made do not color gray I tried to times got the same results tried to send a pic but don't know how please send me a color that colors gray pls thank you I u do not have a color that color gray do not send me anything 💗 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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TerribleAwful color, roots color was lighter than ends, broke my hair… I now have tons of fly away and frizz. Just an awful experience my hair feels like straw, I can’t even wear it down anymore. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Still not rightThis is my 5th and last attempt to get the color an ash blonde. Have asked each time for ash but still not even close to ash blonde. Please listen to what your customers want 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |