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Color Set
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66,689 Verificado Comentarios de clientes |
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Shame formula has changedVery disappointed, after using this products.for a couple of years now, i have had 3 subsequent disasters. Contacting the team is terrible and team member very unhelpful and to make matters worse over charged me by £45 and insisted I required to send the my bank statements to prove the money had been taken and not returned .... money back guarantee.... total sham.... be careful folks 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Susan! We are sorry to hear about your personal experience, we'll carefully review your case, and we will contact you to provide a solution and to help you further. |
Commande manquanteBonjour, je n'ai toujours pas reçu ma commande du 4 mai Cordialement 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYaële P. - Bonjour et merci de nous avoir contactés. Nous vous remercions pour votre patience concernant nos délais de livraison. Nous allons revenir vers vous par email, afin de vous tenir informer de l'avancée de votre commande. Nous restons à votre écoute si besoin ! |
OrangeLeider hab ich orangene Haare am Ansatz der Rest blieb dunkel 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCorinna K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Colour is nothing like originally plannedThe roots colour has given me a band of light colour which is clearly visible along my parting, then ends colour isn’t copper like at all, it’s red/brown which has actually turned my lighter hair sections a Tully pinkish colour. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sienna! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further. |
Hair turned pinkish at the rootsMy hair at the roots actually turned a dark pink/mauve. Is there another recommendation for a custom color. I was a natural red head growing up, now turning white and can't find the right color in a box to get back to red so was going for a strawberry blonde but if that turns my hair pink, looking for another recommendation. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRose - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the right colorStylist has not adjusted color per request for two orders. 20% red DOES NOT mean 1/20th red by volume. 5% red is not right. I want a change from blond copper to bright red, and the colorist is ignoring me. Bad customer service. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarguerite - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
not badThe Colour started out strong but in 2 weeks its faded quite drastically and my hair is very dry. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jen! Thank you for sharing your feedback with us. One of our colorist has reviewed your comments to help you further. Please check your emails, we've just contacted you. Let us know if you need anything else. |
Not the colour in mindI was very excited to try esalon’s custom colour however it just didn’t deliver what it promised. Asked for a dark copper colour and have been given a flat, dull and dry maroon red colour. The process has left my hair in a state to which I’m not sure what to do with it. It’s just broken and dry and not the colour I asked for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Eve! Thanks for sharing your feedback. We are truly sorry to hear that the hair color didn't meet your expectations. We've just emailed you to help you further, please check your inbox, and let us know if you need anything else. |
AboEs ist unglaublich schade, dass man hier in eine Abofalle läuft wenn man nicht genau aufpasst. Ich wollte das Produkt lediglich testen. Schon alleine deswegen kann man nur einen Punkt vergeben. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaren U. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge. |
Great color, Massive hair lossThe coverage was fine but I experienced so much hair loss immediately after the first and only color treatment. Maybe it’s my age: 60 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPetra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |