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Custom Color Set
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66,689 Verified Client Reviews |
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I DON’T RECOMMEND THESE PRODUCTS.Okay. I am not satisfied with the product. I have very long hair and I specified it the first time I placed the order for my color service, it is assumed that there are 2 color pots in the box, but even so, this was not enough, I had problems with the color the first time because it was the same as the tone I already had and I wanted to darken it. I gave them a second chance, they sent me the color again with a different formula, I must say that this time my hair was dark. I applied the color 2 weeks ago and every time I wash my hair the color becomes lighter. Today my hair looks brown, not black as I wanted it. The duration of these products is very very bad because the color does not last at least one month. My hair doesn't look black today. and before they tell me it was because of the shampoo that I am using, I must tell them that I use a professional line for the care of my hair, it is called SEBASTIAN PROFESSIONAL. I really feel very disappointed, I trusted these products but to be honest I prefer to invest in a color service that is more durable and that does not have problems to apply it in all my hair (twice I told them that I have long and abundant hair and they didn't listen to me). I do not recommend these products. 0 of 0 people found this review helpful. Did you? |
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Needs adjustingThe last color kit was perfect, but this time the color was off. It was more brown then red, just like the first kit I received. Im thinking of canceling my subscription, maybe I'll give it one more try... I don't know. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElisha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Color doesn't stayIt's only been 3 weeks and the color is gone 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Too redToo red when I did a strand test 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaryEllen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Very Harsh!Harsh ammonia smell and very harsh on my hair. Will never use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNeeta - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
cancel my subscriptionI find it cheaper and as effective to use over-the-counter colors i.e. Nutrese, Revlon, etc. I've also gone to a darker color. I am not a Golden Blonde/Brunette. Thank you. Please cancel my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
GraysThe last two boxes I have received have been a great color, but the gray coverage has been disappointing!! I followed the instructions to a T, and I don’t have that many grays, but they still are persisting and shining through. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Specifically said no gold.I wanted ashy , so when the breakdown of colors in my mix was seen I was upset there was more gold than ash. But I thought eh they are professionals. I should have listened to my self. My roots are a nice golden orange. Unfortunately that was exactly what I did not want. I hate my new color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Great grey coverageI’m happy that the greys at my temples are gone but I don’t like the colour. It was supposed to be golden brown and it’s quite dark and coppery. Also, when I usually dye my hair it feels great and smooth after, not with this product. My hair isn’t smooth or soft. Not happy to continue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Need brown a little lighterI need the brown to be 1/2 lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |