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Color Set
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66,689 Verificado Comentarios de clientes |
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Color did not lastI recently used my usual treatment to color my gray roots. It didn’t last and looked very pale blonde as I washed the color out. I am forced to go back to my salon this month. The color does not seem to be working anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color doesn’t hold2 shampoos after color, it’s completely faded off my roots and gray. Loved the idea of this brand. But it doesn’t stack up against others in the same category. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re sorry to hear that your hair color is not providing the coverage that you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Not for meMixture is too thick to work with, dries up very quickly, and as a result, the colour application looks choppy. It also washed out within days, even with using their colour shampoo and conditioner, and I have short hair. Gave it a second try, not impressed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAdele - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned hair purpleTurned hair purple 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Karen! We are sorry for the inconvenience with your custom blend. Please check your email, we've just contacted you to assist you further. |
Couldn’t get it rightI’ve had two goes now at getting the copper colour I get in a salon and both have been unsuccessful. Both times the colour has been much darker and redder than I wanted. After I shared pictures and feedback I thought my second colour would be spot on but it’s even worse, I’m so disappointed. I had really high hopes for esalon but it just hasn’t delivered, I wouldn’t recommend if you’re looking for a natural ginger/copper semi permanent colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Anna! Thank you for contacting us. We are so sorry to hear that your custom blend hasn't met your expectations. One of our colorist will be happy to carefully review your case to provide a solution. Please check your emails, we have just contacted you. |
Trop claire trop rouxJe veux changer de couleur ma couleur est roux trop claire je n aime pas . Et retrouver une couleur plus foncée sans ce roux ...brun chocolat peut être je ne sais pas trop en tout cas masquer cette dernière teinture .merci 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMartine C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes se feront un plaisir de vous aider. |
CoverageThis application didn’t cover all my grays and the color seemed brown more than a soft black. Kinda disappointed. Considering next shipment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was way lighter on my rootsFor some reason this color gave my roots a golden hue while the rest of my hair was the darker, desired color I ordered. I was not happy at all with the look and this was the reason for my canceling. I received and was charged for a second round of color before I had a chance to try the first, otherwise I would have cancelled sooner to avoid being charged for two rounds of color. It definitely was not what I was expecting and based on this experience, I would not recommend eSalon to any of my friends. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLiz - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dull colorNot happy at all . My hair looks so dry and damaged and it didn’t even cover my Grays. I followed all the directions. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKrista - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorThe treatment did not work on my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCecilia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |