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Color Set
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66,689 Verificado Comentarios de clientes |
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Unhappy with productDid not cover roots or add additional coverage to rest of hair..First time this in 5 years this has happened.Please replace.Guessing it must have been error at manufacturers plant. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not pleasedWas not pleased at all. Was given a credit and they keep deleting it 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like!The change to the new color set was very disappointing. It said to leave in for 30 minutes and my hair came out in different shades. The center of my hair didn’t match the outside. Also, much of my hair broke off and fell out! I do not like it at all. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
ColorChanged my color but not lasting as long as the other color. Washed out within days of using it. Slowly coming lighter. Maybe I’ll try it one more time if it’s a bad batch. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRaggaMakading - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
What’s going on?I have been using this product for years and all of a sudden the color is inconsistent, does not cover well, and fades terribly. My roots were not covered even after I left the product on for ten extra minutes this last color. Very disappointing… 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClara Ann - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Never Again!!!I've never been so disappointed from a product then I have with Esalon. I give a 2 star rating because twice my hair came out okay looking at best. I've either had hot roots, or just splotches looking results. Or not the color I wanted?? This last batch really sealed the deal for me half my grays are still noticeable. I've been dying my own hair for many years and never have I had results like I've had with this line. You guys should be ashamed of yourselves. Even the shampoo and conditioner (always my favorite part) is like using cheap product. Always leaving my hair feeling and looking awful. And even the shipping takes 5 days sometimes longer to receive after the order is filled. I was so excited to try this product. Very disappointed 😞 is all I have to say. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonique - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
PLEASE DO nOT SEND further productI emailed the company about this issue the day after I received your kit in May. I said, the color selected was not the right color and DO NOT SEND MORE PRODUCT UNLESS I SEND PICTURES> NOw there is another kit on the way and I still have not been able to send photos of my current hair color because my computer has been down. If I receive another kit before I can send the photos, I will return that too. Also, the post office will not return a package w/o a RMA. Please send an RMA so I can send back your product. Sincerely, Charlotte Ure u 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlotte - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their coloring experience! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too darkI had to pay hairstylist to fix my hair color. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Does no long cover my gray hair.The past three colors I have had bad results with my color. It does not color my gray and some hair has color and some does not. I look like I had a bad box color done. I discussed this with a stylist one other time and I did what she advised it did not work. Over the years the formula has changed and what I used to love about my colors is all gone now. I am very disappointed with the products now. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I’m allergic with the productI’m allergic with the product. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |