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Color Set
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66,689 Verificado Comentarios de clientes |
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Bad coverageDid not last a few days with my last colour and the greys were back. Bought box colour in chemist and lasting longer. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Carol! Thank you for sharing your feedback with us. We are so sorry to hear that your greys weren't fully covered. Please check your emails, we've just contacted you to help you further. |
Dieses Mal sehr enttäuschtIch habe weder ein leuchtendes rot noch bin ich mit den Ansätzen zufrieden. Ich versteh das nicht. Ich habe jetzt eher ein langweiliges Rotbraun oder keine Ahnung was das sein soll. Und ich habe den Eindruck dass die Ansätze nur leicht übertönt sind . Die „Tinte Rinse“ ist super schön. Aber die Farbe ist völlig anders. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKerstin W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not my choiceI absolutely hate esalon makes purchasing decisions for me and send products I don’t ask for, but sure am charged for! This has happened in my last 3 orders and I’m done with this company. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Renotta! Thanks for reaching out. We are so sorry for any misunderstanding with our last 3 orders. Please check your emails, we've just contacted you to help you further. |
Ratio inconsistentSo I been witnessing inconsistencies on the ratio developer/ color for a while..no biggie I guess ... The last shipment was soo obvious that the color bottle was full and developer a 1/3 of the bottle. ( I have pics) Did u change the formula.. I like to know the exact amount Of developer and colors..so I can make sure I get the result expected.. Making me a bit nervous the inconsistencies.. I am expecting a RSVP.. Thank you! Laurence 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Laurence! Thank you for contacting us. We are sorry for the inconvenience with your orders. Please check your emails, we've just contacted you to help you further. |
Horrible formulaFollowed directions to the letter. Hair turned out copper roots, pink ends, and patches of blond that didn’t get covered. I didn’t even want to leave the house, I was so embarrassed. Paid $150 to get it fixed. I don’t want any subscription. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Heather! Thank you for contacting us. We are truly sorry to hear about your personal experience with eSalon. Your colorist will carefully review your case to provide a solution. Please check your emails. |
Took out the brassy red, but did not lighten the brownI was happy that my color adjustment took out the brassy red in my hair, but the brown did not get any lighter. I don't want a DRASTIC change, but was hoping for a lighter brown for summer. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Valli! Thank you for sharing your feedback. We are sorry to hear that the color was darker than expected. Please check your emails, your colorist will contact you to assist you with your color. |
Not rightThe color seems to make my hair gold and reddish. I need a light ash brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Nicht empfehlenswertIch habe überall graue Strähnen und die Farbe wäscht sich raus. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConny D.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Dry hair, greys show, too red but they do helpNot a fan. Hair felt terrible after. Didn’t cover all greys. Color was way too reddish. This was a bad idea. But the company has been very helpful offering to tweak shade for free or refund.. which I appreciate. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Quality of productThe last couple of times I have used my color I noticed it was different, not a light brown but more orange. I also noticed that I have a lot of grays that didn't color and around my face I'm lucky if I get 2 weeks. My main concern is how orange my hair looks, I used a color balance blue shampoo to help with orangeness, but it didn't help much. I've been a member since 2012 and never had any issues until now. I need to get a color closer to my hair color. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |