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Color Set
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66,655 Verificado Comentarios de clientes |
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IncorrectThe color was darker than my ends were and ultimately not the color I wanted or expected. It set my hair coloring journey back. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFunmilayo - Thank you for your feedback on your color. We are sorry to hear that your color formulation came out darker than you were expecting. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not happyHi there, I was so excited to try this product, when I finally did, I was disappointed. I have been coloring my own hair for years so I'm not a novice. After mixing and leaving it on the required time, LOTS of gray did not cover at all. Not just round my face, but top area and well- several areas. I have one more kit to try- and will see if it was me or maybe a bad kit, but for now sadly disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
To bad it’s not as good as it looksPrettily packaged, convenient instructions, however I found that the product itself is just a new hip version of what you can buy at your local drugstore. From natural dk golden blonde to brass when it was supposed to be beige blonde. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Again, we appreciate you sharing your feedback with us. |
Did not workNice packaging, but color did not take on my hair. I want to cancel, but I cannot find that option on the eSalon website. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeverly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Complete packageI received my first esalon package and everything was included which was awesome. The coloring process was straight-forward as I have colored by hair in the past. The gloves were sturdy, the smell wasn’t too loud and the shampoo made my hair really soft. Unfortunately, the dark brown only darkened my gray roots to medium brown….leaving an obvious line of demarcation. I wear a center or side part most days. NOT a good look. I’ll probably go back to purchasing my color from Sally’s. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out and giving us a chance to help you reach your color goals! |
From a lovely mixed shade of silver to dull brownI asked for my silver to be blended where it was darker. I wanted it to look natural and the colors to blend gradually. I didn't ask for coverage. A medium blonde was picked. My hair was a flat shade of dull brown. Ash was sent to correct it. I cried. Then it was a mousey shade of sorta purple-looking brown. I would have liked the purple without the brown! I was never consulted, so why this shade was chosen I don't know. The end result was $150 out of pocket to have the color bleached out and 3 hours of time I didn't have. Oh, I also spent 30 on a shampoo to pull the crappy color out. That only made it look flatter prior to the ash. I would try Madison if I was going to advise anyone to do this. But you won't print that. You have my address if you wish to reimburse me or send me product to compensate me for this miserable experience. I won't post the pictures on Instagram. I will at least do you that kindness. I don't feel I was treated with much compassion. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeb - We’re so sorry to hear that you were disappointed by the results of your color applications. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happy with the colourI am extremely disappointed with the results of the colour. It wasn't working on my hair even not on my route. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTarunaben P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! |
Hair colorMy hair turned out with an orange tint. I am totally unhappy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. Thanks again for reaching out and giving us a chance to help you reach your color goals! |
ColorColor was dark brow with no red. I am very upset with color. You must resend med auburn or lighter color to lighten color!! Also I have baby fine hair. Maryann 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaryann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be. We appreciate you reaching out! |
Does not cover my graysThis is a great product however does not work on my grays. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvette - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |