|
Color Set
|
66,655 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Not the sameThis color was not the same I had before, it was more on the redish tone which I dislike very much. I always have been asking for tones that do not show any red in it and this color was just that. I had to get the color at the salon to correct the redness. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Carolina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Way too lightWaste of time. Roots are ridiculously light. Grey will no doubt show through by next weekend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Marybeth - We truly appreciate your feedback and are so sorry to hear your formula did not provide full gray coverage. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So disappointed! Followed instructions to the letter.My grey roots are still visible. This is first time since 2016 that my color kit failed me. And right before my first vacation post Covid. I tried contacting esalon directly but can’t. That’s $33 down the drain, literally 🥲🥲☹️😩 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Chet - We are super sorry to hear that you were disappointed by the gray coverage and you were unable to contact us. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not great for grey coverageMy color didn't cover many of my grey hairs and the ones it did it turned a red'ish color when it was suppose to have a slight purple with brown. So I had red roots with the rest being a dark brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHeather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Nice to use. But colour and coverage terribleI have been colouring my hair at home for 30years, and used all kinds of different brands and colours. This was very nice to use. The instructions were easy to follow. But it failed dismally in it's main objective of actually colouring my hair! I could see straight away that the colour was too light for my roots, wouldn't colour my greys and I'd need to do it again within a week. It was a complete waste of time and very expensive compared to the dyes I'd previously bought from the chemist, which might not smell as good. But did colour great, and stay! I was going to cancel my subscription, but they have offered me a free colour set and adjusted my colour. So I am going to give it another go this weekend as the roots and greys need to be sorted even though I only coloured it 2 weeks ago! I will update this review once I have dyed my hair again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Christine! Thanks for giving us a second try. We are so sorry to hear that your color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further. |
This company suxI have cancelled my subscription, returned product and not got a refund. This is the worst company to deal with. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSusan - We appreciate you reaching out. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DéceptionJe n'ai pas reçu la quantité de développeur moins de la moitié, comparé au précédent envoi, pour faire ma couleur correctement. Je n'ai pu faire que certaines racines. Impossible de faire l'ensemble de la chevelure. En sachant que l'on ne peut pas faire sa couleur coup sur coup, je me retrouve avec un résultat non satisfaisant. Je ne comprends pas. S'agit t-il d'une erreur ? J'attends des explications. J'ai demandé un remboursement et selon le retour je poursuivrai avec eux ou pas. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCatherine R. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
No way to cancelI wish there was a way to cancel receiving this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAndrea - Thank you for reaching out! Your Color Plan is super flexible, so it can be paused, skipped, or turned off at any time through your account or by giving us a call. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Custom color setSince Dec. 2021 , I haven’t received my correct color for my roots. My color has been turning my roots golden instead of what they are which is a darkest brown. I have had to use a root touch up every time to correct the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLaverne - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! We truly appreciate your feedback. |
Doesn’t cover grayDid not cover gray and faded in one week. CANCEL all future orders. Just cancel! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSandra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |