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Color Set
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66,689 Verificado Comentarios de clientes |
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My Hair is Brown Instead of RedI just wanted to touch up the roots for my red hair color. I used the kit sent to me and instead of red hair, my hair is now brown everywhere except the roots which are clown-orange. I found the color very drying as well. I've never used a box conditioner that made my hair feel so stripped. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Cancel orderI want to cancel all shipments. I thought I could do my own hair color. But I can't. I'm too old now. This color wasn't any different than my old one. Please cancel my orders. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Kit very convenient but color was a missLoved the kit which included everything needed for the coloring process but my “dark brown” was actually more like black. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatresa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Probably the worst my hair has ever lookedI did try to cancel after the first time I was supposed to get blonde and the already nice blonde I had was covered with a murky brown. I was told my colour would be adjusted to blonde for next time so I gave it another shot. After paying to fix the awful colour the first time I was short on time to go and get it done again so I risked it with my ‘revised blonde’ only to again have my nice blonde covered with an awful murky browny grey. Will need to pay to get this fixed again. Absolutely wouldn’t recommend, waste of time and money. Plus they keep sending me boxes and charging me even though I keep trying to cancel. Hopefully I’ll not receive another. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Heather! We are truly sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further. |
Too Strong for hairI used this product for the first time today 10/2/2022 since I purchased in September, upon mixing developer and color I found the smell was a bit strong smelled of amonia when I put in my hair and followed processing times after shampooing and conditioning I noticed clumps of hair falling out of which I provided a picture. I cannot continue using this product. Samantha thank you for the color for me but it’s just too strong and I cannot continue using it moving forward. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color had leaked during shipping. I am unable to color my hair.I have never had this problem before when I have received orders from you. My September order had leaked the color in the box and I am unable to color my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
why is it so different from the last 2 times????this recent hair color is NOT the same as the last 2. I did not ask for adjustments, so why is it so light? It did not cover any grays, and it was not as dark as it usually is! Why does this keep happening? I do not believe you guys stick to the same formula...My hair DOES NOT look like it was even touched up or colored this time. I feel like I am paying 40$ for absolutely nothing! Either you guys are running some kind of scam, b/c I do not understand why, once I like the color and want it to stay the same, it suddenly gets screwed up??!! This is happening too often, very unhappy about the color and the wasted $$$$$ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVera - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Dark BlondeI have always been a dark blood I just have some gray, this color made my hair look dull. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Misleading advertisingI wanted to try this service thinking any color could be custom made. I was indecisive and had to talk two different colorists and I was told if there is bleach or toning involved I still have to go to a salon. I didn’t even open the package I received and very disappointed. Canceling my account. It could be more transparent. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosN.Y. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not as good as beforeDid not cover my greys this time 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Rana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |