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Color Set
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66,655 Verificado Comentarios de clientes |
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Too darkThis color didn’t turn out as well as the first one. I really want a true strawberry blonde with a lot of copper tones. It was perfect the first time but this time it’s really dark. It might be because of the highlight mess up. But the purple tint made it even worse. 🙁 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not as expectedThe color is nothing like the photo I provided. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t change color much!Roots looks red, and no signs of violet on ends at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Première commandeJe ne suis pas satisfaite du produit ça n a pas réussit je souhaiterai me désabonner je suis très déçue c comme si je m étais fait une coloration demi permanente que l on achète en grande surface et encore moins bien 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAstride S. - Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
I've not seen much differenceI've not seen much difference with this colour and my hair is still showing a copper undertone ,this has also left my hair feeling very dry, and I've noticed grey hairs appearing quicker than my usual brand,and I didn't really get a nice smell after using the conditioner either like I do using my regular one The packaging is nice and how it's delivered with that personal touch but that's the only positive overall I can say. Unfortunately for me this colour and products really hasn't suited my hair nor changed the colour that much and my hair has been feeling very dry and frizzy since using. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaire D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pas coloris voulu trop foncerJ ai changé pour demander moins roux blond vénitien et pas vraiment t ce que he veux comme couleur 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEvelyne B. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour vos commentaires. |
Faded with 1st washColor faded at roots with first wash 4 days after coloring. Not happy that the color didn’t last past the first shampooing. Need to recolor now 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what i asked for at all.On going through the questions on what i wanted i selected auburns and coppers and gingers.... I got red. Pinky cheap looking red. Very disappointed especially as id uploaded photo of my own hair... Plus a photo of my desired colour. Now im left with hair colour i need to spend money on to fix! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kayleigh! We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further. |
The color is too darkThe color is too dark and does not seem to last long. Even though I use color safe shampoo 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor Customer Service AND it expires QUICKLY - things GROW in the bottle!I've been a customer for 7 years but NO MORE. Never had an issue but I was on recurring shipments so I had hair colors coming faster than I was using them. In a nutshell, after 4 months, I went to use my last one on my counter, and it was growing gross stuff IN THE BOTTLE! I was going to toss it out, but wanted to send an email - if anyone can relate, I work 2 businesses so working around the clock and never get time off, but I finally sent an email to tell them and show them the pictures. Instead of coming back that they're sorry that happened, and telling me that I can't have it exposed to any "elements" (but it was always on my counter, so no temp influx) that they "are happy to confirm it's over 6 months so to throw it out" - sort of like "hot potato, it's not my problem", but everyone, you have to see the pictures - completely gross!!! Anyhow, it's not about a $30 order, it's about the poor customer service AND that the STANDARD time for hair color (that you can expect it's good) is THREE YEARS - Google it and you will see. Since then, they've ADDED to their FAQ that it expires in 6 months - convenient. Regardless, I would seriously consider using another color where things are NOT growing in bottle - you're putting that on your hair! I'll dispute the charge with my credit card company so again, it's not over $30, it's very, very poor customer service. Read other reviews online and you will see - HERE they can somewhat control reviews - on other sites they can't....think about that... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |