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Color Set
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66,689 Verificado Comentarios de clientes |
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I was not ready to get another orderI did not like the color and the 2nd order was placed without consulting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMabeth - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Poor supportDur to lack of support I did not use the product. I actually needed to send it back and try a different formula. I was told yo just test it on a strand. Well if it’s too dark I would have permanent color in my hair, even a strand. I have very long hair… so no. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Don’t buyThe colorist are not helpful. When I called to get clarity about highlights she was not helpful and acted like I was bothering her. If you’re trying to cover gray don’t use this product. Gray comes back very quickly and the color isn’t great. Prices keep going up. I went to Sally’s and found much better color for gray and much cheaper. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSelena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover grayI was very dissapointed with this purchase because my gray wasn't covered at all. I can't tell it did anything at all! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not workIt did nothing to color my Grey's. I've gotten better results with Loreal products. I do not want any more products from you 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not enough gray coverageThere was not enough gray coverage. Hard to use - Messy. Thinner than other hair coloring and bled at the edges onto my face. Very costly. I can Color my hair for under $10 an application. I wanted to try it but my biggest complaint it did not cover my gray at the edges and roots. Even combed it through. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not enough product- weird formulaI always get 2 bottles in my order - one for roots and one for ends. I have long hair and received one bottle for roots and ends and all same color that never had before. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
orange instead of dark blondeI was hoping for more of a dark blonde color but my roots look totally bright orange and I’m not liking it one bit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pas assez et pas la même couleurJ'ai reçu mon 1er kit d'essai et déjà par rapport à ma longueur de cheveux stipulée je n'avais pas assez de produit, c'était sec sur les pointes, impossible de tout finir. En plus, le service client me dit que si j'avais voulu plus il faut que je recommande un produit ( je vois pas l'intérêt de me demander ma longueur de cheveux alors. Soit j'achète un kit coloration complète soit un kit racines mais là c'était bien censé être complet ...) Et dernière chose, la couleur ne ressemble pas du tout à ce que j'avais sélectionné alors que mes cheveux étaient très décolorés. Le roux est inexistant, je suis simplement brune, bravo, retour à la case départ, ce que je ne voulais surtout pas. Plus jamais, je résilie immédiatement déjà par manque de professionnalisme d'un point de vue gestion des quantités et ensuite pour ce mauvais calcul " couleur sur mesure " 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElysia B. - Merci pour vos commentaires. Nous sommes désolés de ne pas avoir répondu à vos attentes. En examinant votre profil, nous constatons que vous avez déjà contacté nos équipes pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage. |
Root color didn't blend with endsIn June, I asked for a slightly lighter ash brown touch up for roots to match and blend with medium brown lowlights and highlights. I didn't use the touch up until November and the roots came out as brassy and light reddish brown. It did not match or blend with my ends. I just ordered another root touch to try and fix the problem. Hopefully, it will blend. I have always been very satisfied with all the products I have received, with the exception of this last order in June. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |