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Color Set
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66,713 Verificado Comentarios de clientes |
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I think i was allergicThe packaging and instructions were five star. The smell is almost non existent in comparing with other hair colors. My hair is not dry yet but seems less shiny. Also I was allergic to this as it turned my whole face red and parts of my body that it touched became a bit itchy. It has been two hours.. no more itching but my face is still red. I will have to cancel. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJuliana - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Does not cover greyThis product does not cover grey and requires extensive changes to get the correct color. Once you have dyed your hair unless you strip it and recolor you are stuck with that color. 😢 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Unbelievable lasting colour, but extreme drynessThe colour went on darker than I wanted at first (almost black) but my hair was already dry and therefore porous. In addition, the formula itself is extremely drying and not enough conditioner was provided (even for 1 use) The colour has lasted so well though. I am extremely pleased with it, as no “shop bought” brunette has given me the ash tones my hair needs. Overall great for colour, awful for drying hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sarah! We are sorry to hear that your hair felt so dry. Please check your emails, we have contacted you to help you further. |
Hot rootsI was very displeased because my gray roots turned red and did not cover. I explained when I ordered the color that it needed to be darkest brown for coverage of my gray roots and mahogany as overall color. Well I ended up with bright red roots that did not cover the gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPeggy - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
my hair felt dry after useOk colour but my hair felt dry after use, and I've found out I'd been singed up to repeat the other so Ive been charged for another lot that I didn't want and definitely wont use . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Louise! We are sorry to hear that your hair felt dry after coloring. Please check your emails, we just got back to you to help you further. |
Annuler ma commandeBonjour je ne veux pas continuer avec vous je vous prierez de ne plus me contacter Mme degros cathy je n'est vraiment pas ete satisfaite du resultat de ma couleur 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathy D. - Nous sommes vraiment désolés d'apprendre que vous avez été déçus par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Veuillez vérifier vos e-mails, nous vous avons contacté afin de remédier à cette situation. Merci encore pour votre commentaire. |
Patchy and a terrible colourI was so excited to use this dye but after using and following instructions to the letter, my ends went a bright red and my roots were black! Ruined the condition of my hair also I now have static, frizzy hair. I've been dyeing my own hair for years with no trouble but this was a disaster. All I can say is the packaging was really lovely and the personalisation is a nice touch but really I would have preferred it all came in a plastic bag if it meant I had got the lovely, even hair colour I wanted. I had to get a very dark brown dye to go over the top of this horrendous colour to try and save my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kate! We are truly sorry to hear about your root results. Once of our colorist will carefully review your case, to provide a solution. Please check your emails, we have contacted you. |
Customer Service ShockingGood luck if you try to cancel this as I have several times ! I have emailed tried to call, I cancelled through the app they still sent the hair colour took payment, cancelled again told me my colour was coming soon so I cancelled my payment and emailed again, now they’re telling me my payment didn’t go through and can I add another card. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Carol! We are sorry for any inconvenience with your orders and account. Please check your emails, we have just got back to you to help you further. |
Too many extrasColor is fine, but since I order this frequently, I’d love to have just the color and developer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jan - Thank you so much for taking the time to share your feedback with us! Our Custom Color Kit is designed to provide all the tools you will need to color at home like a pro. This includes your Custom Color, stain remover, stain guard, and a small packet of color-safe shampoo and conditioner, along with two pairs of gloves. These extras are not optional at this time, but you can always donate these items if you do not use them. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Horrible color!This was not an ash brown!! It came out redish orange. I don't know if it was a mix up or what but total fail!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |