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Color Set
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66,689 Verificado Comentarios de clientes |
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Too dark!I asked for a lighter shade and this was almost darker, the toner that I received changed the complete color of my hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The color it wasn't exactly what I expectedI have short hair (just shoulder level), extra fine, and with a lot of grays. I was trying to cover my roots and grays while I was traveling (not going to my stylist/salon until about 2 months) but the color was a little too "gold"/ Yellow the color I was trying to match. The consistency of the mix was way too liquid, it didn't cover my gray hair for more than 1 week and after that, the color practically vanished. Because I have fine hair a lot of the product was wasted. I don't think this is a bad product, I just think it's not for me. I'm not an expert on how to do this at home, and I think you may have some knowledge before jumping into trying to dye your hair at home without ruining your highlights or other processes that you already have. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJohanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not goodI chose a dark blonde copper to go over my high lighted blonde hair. Followed instructions to the letter and after using this I was left with very red roots and light blonde coppery ends. I emailed and uploaded a photo expecting a reply with some support and colour correction offered but was ignored. Usually so quick to reply to emails but I received nothing. Highly disappointed and will never use eSalon again. Ruined my hair and had to spend more money correcting the colour. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Katrina! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to check on your color and provide a solution. |
Dry hairThis product dried out my hair and didn’t cover my gray hair. I’m disappointed 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dull, roots+ends different, wrong color.It is just a dull almost natural looking auburn color where it took, I wanted a intense violet -violet, violet-red magenta or "bright burgundy" color. The roots are barely colored and almost brassy in some spots. The ends look like a much lighter faded version of the midshaft but feel good thankfully. I consulted one of the "colorists" for a whole day for this color and it is just not good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrock - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Second time usedColored my hair today and once I mixed the solution into the applicator and shook it for the proper period of time, the solution was like sludge. I had an extremely difficult time get it out onto my hair and ended up making a mess. Maybe it was a bad mixture but I’m quite sure I was not able to cover all my silver roots. The other accessories were fine. Not sure I can use it again. If someone can give me an idea of what might have happened I’d appreciate it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeanette - We're truly sorry for your experience. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
It's OK...I think I am not conveying to you what I really want/need. The photo I originally sent to you - my hair was MUCH blonder, and that is the look I am hoping to achieve. I guess I originally asked for root touchup but each time I use your product, myhair seems to turn darker. And I promise that I only put it on the roots this time. I guess I need a full perk-me-up to a lighter shade all over. What can we do for this next shipment????? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn’t takeThe blue black colour didn’t work on my roots whatsoever once again a complete waste of time very disappointing and distraught 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jade! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further. |
Not great.Bought this colour back in September. Wasn’t ready to use at that stage, I have always been extremely happy with Clairol nice and easy original formula however their formula has changed and I am looking for a new supplier. This colour is so one dimensional and their are no tones. The colour is flat with no reflective colour. Can’t wait to colour again but not with E-salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jane! We are so sorry to hear that you aren't happy with your results. Please check your emails, we have contacted you t help you further. |
Terrible coverageI just finished coloring my hair and the quality is not what I'm used to from eSalon. The roots are barely tinted and appear brassy in comparison to the length of my hair. Not dark brown at all. Very disappointed. My family has commented before that they don't think the color is as good as it has been in the past, but this time there is no missing that immediately after coloring it still looks like it needs to be done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |