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Color Set
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66,689 Verificado Comentarios de clientes |
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ColourIt’s so dark. I really was not expecting this colour and it was adjusted. I’m so upset 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Liegh! We are sorry to hear that your hair color was too dark. Please check your emails, e have contacted you to help you further. |
AUTOSHIPi like the product but it is too expensive. I have been trying to cancel AUTOSHIP. How do I do that? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDarlene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not cover gray wellBoth times it did not cover the gray at temples and around the face well despite an effort to fo so on my second try 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCamylle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I expectedI have been ordering from here and this is the first time the color I chose has failed me. It’s didn’t even paint my greys all the way and by two washed my color has already started to fade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful!!!My hair is a completely different colour to what I ordered. It literally looks like red/ purple crazy colour - not a hint of copper in sight Throughly upset with the result! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCamilla B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedColour was not rich enough and faded very quickly. It also left my hair very dry and no glossy look. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Mandini! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
FoncerBonjour, après avoir fait un effaceurs de couleur, j’ai fait la coloration cuivré. Malheureusement elle est trop foncé. Ma prochaine création, j’aimerais un ton beaucoup plus clair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelanie G. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre couleur soit plus foncée que prévu. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Not the colour I asked forI asked for intense copper and got something completely different. I’ve also contacted to tell my colourist I wasn’t happy this was on Monday it’s now Friday and I haven’t even had a response - not a happy 1st time buyer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Janet! I'm sorry to hear that your color wasn't right for you. Please check your emails, we got back to you to help you further. |
White hair not coveredI respected timing but white hairs not fully covered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrancesca - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and we'd love to adjust your formulation for an increased coverage. Please, keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didnt change my hair colorSorry to say as the 1st order it was great and was the colour i wanted but for some reason It looks nothing like the colour i wanted and it didn't do the colour! My hair looks the same but maybe darker? Not satisfied at all ;( i was so looking forward to the mahogany to be thier :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |