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Color Set
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66,689 Verificado Comentarios de clientes |
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Did not cover graysI followed the directions exactly as instructed. The final results were disappointing as I can still see my grays. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBecky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color was greatColor was beautiful when it first went on my hair but it’s been a few weeks and my permanent hair color is still washing out and coming off on my towels, it’s very much lighter than it originally was almost to the point it’s not really there too much anymore, maybe I did something wrong and if so that’s on me but I’m not too sure. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMakenzie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
BewertungSchlechtes Ergebnis 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
The Last Order I GotI have been happy until now. The color didn't take evenly or the color it was suppose to be. The top front of my hair is lighter than the rest also. Not happy at all ! And I did it the same as always. Possible to refund at all ? Debbie Curran-DeCaro 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color was darker than what I wantedI love the packaging, it’s so cute and I really appreciate how personalized it was. However, the color is not the shade that I wanted, it’s much darker where as I wanted it much more light/blonde. Another error I noticed that I asked No ammonia since I have thin fine hair and did not want to damage my hair, however, when the box arrived, one bottle (roots) was No ammonia but the other bottle had ammonia. I also did not understand why roots color was semi permanent while the other one is permanent. However, the color is right, it’s the color that I wanted but the shade is different. The shampoo and conditioner are great btw! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorI was not happy with the red copper color. The color did not stick out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Communication is poorI emailed twice to get this amended and nothing was done. I cancel and I was still charged. I’ve finally called and had a refund but the shipping wasn’t and it’s £7. I had high hopes this for this but sadly I’ll be telling my friends to hold off. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Emma! We apologize for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further. |
ShameHad high hopes when l applied it on it seemed so much better than my usual one from Holland and Barrett. It’s been 2 weeks now and unfortunately my grey is coming back so I probably won’t reorder. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sonia! We are sorry to hear that your greys were back after one week. Please check your emails, we just got back to you to help you further. |
Not the colour I requestedI am still I'm shock. I ordered a dark blonde copper. My hair is now dark brown with hint of red tones. It's nowhere near blonde anymore. I am truly so upset with the outcome It is nothing like the hair colour I chose. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHI Rebecca! We are sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Disappointed ResultsI was excited to try eSalon after everything I had been reading about it. I was impressed with the package I received with the separate items labeled and placed neatly in their respective locations. Everything that could possibly be needed was included. The instructions and application were very simple and easy to follow. I loved the resulting hair color. However, after the first week, I noticed the color was fading faster than I anticipated. By 2 weeks, so much I was wanting to color it again. Thinking i maybe was at fault with the color I selected, I.asked for a different shade. Again, color faded. I tried one more time, and color faded again. Yes, I used shampoo for color treated hair and a weekly treatment conditioner from eSalon for insurance of lasting color. I have a nice straw hat I wear to protect my hair and face when I’m the sun. I will be canceling my hair colors for the future. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheilah - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |