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Custom Color Set
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66,516 Verified Client Reviews |
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Bad Instructions, Bad ColorFirst attempt at home root color after years of salon visits. Carefully ordered color (dark brown with gold). Order info online specifically said to avoid applying to already colored ends because it would make them too dark. But then printed insert included with dye said that it was necessary to massage color through to ends for 3 minutes and that it was critical NOT to skip this step. Welp I paid a premium for custom color, I thought. Massaging through to ends must be a custom instruction too? Nope! I now have brown roots with jet black ends. A summer of ponytails for me until I can get a professional to fix this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t coverI have always used this this last order I used did not cover in spots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Do not try this at home!Terrible service. I submitted photographs, completed questionnaire and wrote a note regarding color correction. The color formula I was sent was not even close to my hair color in my photographs. It turned my natural medium ash blond hair red. A second color correction was sent. This made my hair turn orange. I followed the directions to a tee both times. I do not recommend your service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the colour I wanted at all.The kit was nice and the instructions easy. I have naturally med brown hair. I ordered dark blonde which was one of the lightest shades esalon would allow. I followed the instruction and my hair looks the same except it has a red tinge to it. I do not like it at all. I especially don't like the red tint. I won't be using this product again and instead will pay much more for my hair dresser to fix this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKyla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour mixed into Grey toneI am Naturally dark blonde with mid light complexion, light freckles light blue eyes. Unfortunately, I was very disappointed in the color percentage combination on the chart, which After mixing color it turned grey, it did not go towards a light white color that I’m used to seeing before any of my blonde highlights color application - I had to take great pause to consider applying this mix to my hair. Especially taking an extreme risk that and did not want the finish color to look dark ashen grey. This was not what I was going for, the color mixed together gave my husband and I an uneasiness that would give a very less than attractive desired results.! I am returning product to sender for full refund please! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVenus - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not a good lookThis made my hair gold. Followed the directions to a t and it was not a good look. I do not want any more color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Good product but...The package was beautiful,the product was easy to use and enough to my purpose .At the end my hairs were shiny and soft...the only thing is that after a few days the colour of my root has lightened too much. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custom color setWell at first I wasn’t sure if I liked the color but after a while I decided I did like the color. How ever it’s been washing out of my hair and I’ve decided it’s too expensive to buy a color that does not stay in my hair.. I don’t recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAudrey - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I sent 3 email asking for a specific colour and I got the wrong oneHi , Very disappointed. I was in contact with 2 different consultant and I was very clear regarding my request: “ ash “ blonde . They suggested to me to change the colour and I said yes but need to be “ash” even if it is dark but I want cover my “ red roots “. I have received a dark blonde set that I don’t like and I don ‘t need it ! Sent 2 email , 5 days ago and I am still waiting for a response. Waste of money . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I got the wrong colour and I am still waiting for an answer!I spoke with 2 different consultant and I was very clear about my request : “ ash “ blonde to cover my red roots . I Have received a dark blonde colour that I don’t like and I don’t need and no one is answering to me . I want change the colour ASAP . Waste of money . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSilvia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |