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Custom Color Set
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66,516 Verified Client Reviews |
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Very Hard on the HairI have coloured my hair for eons and it always felt soft after. But after using my custom set, My hair was dry like straw and the colour was not any better than the professional colour I have used from Italy. HOWEVER, I did like that it came as a kit with everything i'd need including cap and gloves. But the applicator was good for me doing the entire head, and not just roots. So I mixed everything in a colour bowl and brushed the colour on like I usually do. I cancelled my subscription as my hair did not feel good at all after colouring and it should be soft and silky. Sorry I could not give a better review. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoberto - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color is not goodI’ve tried two different colors , both not good. I can’t continue to “experiment” on my hair to find the right shade. It comes packaged really nice , with everything you need . Unfortunately, it didn’t work for me . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAimee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Much more red than requestedI wanted to tone down the red/brassiness, and enhance the cool blonde/brown. I will say the color is rich & shiny, just too brassy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
formula was off! + didn't cover my gray hair new growthformula was off! I'm confused and disappointed by the formula that was sent for me, especially where I provided you my exact formula from my personal hair stylist! Also it didn't cover the gray hair in my new growth. TO make it worse, I have attempted to submit a message to Customer Service via the website referencing my order (order # 4329644;) and each time I fill out the form and press "submit" I get an error message saying it wasn't submitted and to please try again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatrice- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Made my hair hard and brittleThe first bottle I ordered was great, however the second and third not so much. My hair felt very dry and brittle after and My grays also came back after 2 washes. I had better results with the drug store box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFariel- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
fried my hair, never again !!!!I will never use this produce again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Pretty disappointedWhen I came across this service I was super excited that maybe I didn’t have to frequent the salon to keep my color looking decent. The first order I received I followed the directions to the letter, but I left it on a little longer because it didn’t seem to be getting any lighter... when I was finished there was 0 change. I gave it another shot thinking maybe I did something wrong, but like the first order, the second yielded no results. I will say the customer service is great though. I accidentally forgot to cancel for the third shipment and even after it shipped they refunded me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorI didn’t like it .. going back to the other color I did with esalon ... which is great !!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I was sent two identical color boxes...I was told by the hair stylist that I spoke with that one was for toning, and to use it first. And the second was for color, a week later...They both are identical...I am not using either until I hear back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough gray coverageI still found gray's around my face even after saturating. It's almost two weeks and is fading quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNoemi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |