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Color Set
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66,516 Verificado Comentarios de clientes |
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Not quite what I neededThe product was easy enough to use and the instructions were clear. This was a kit made for root touchups on dark blonde hair. Either I did not order a light enough shade, or I did not leave it on long enough. My roots have an orange-y look to them. Definitely not what I wanted. I will be reaching out for help and hopefully their customer service can help me fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Couldn’t open! Seriously!The bottle of color was sealed unevenly in a way that made it impossible to open. I even had my husband, and 23 yr old son try. My husband ended up drilling a hole in the side so I could squeeze out the content into a bowl to use. Color was nice, but didn’t last more than 3 weeks. Also, I only received 3 gloves, instead of 4! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - We truly apologize that the color bottle could not be opened. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
DeckkraftSchlechte Deckkraft bei grauen Haaren 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra R. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Wrong colourI asked for a dark brown copper red. But my hair has turned out a purple/red brown. Not satisfied at all and extremely let down. Do not recommend at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kassie! We are so sorry to hear that your color has turned out different from what you expected. Please check your emails, we just got back to you to help you further. |
Color is Nice But Poor Gray CoverageI really like the color but have to use another product to cover gray roots. Trying to figure out how to cancel on the auto-ship is next to impossible on the site. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Worse mistake ever, didn’t meet my expectationThe color us ugly, i send you my picture and this is light dark brown, that is why i stop buying color with you, 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEvelyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour was perfectThe colour was absolutely perfect I loved the personalization it had! The one thing im not to happy about is that I’ve only had it in over a week and I’ve washed it 3 times and it’s almost completely out of my hair! I was hoping it would have lasted 24 washes like it said because I loved the way it came out. Just disappointed with how long it is actually lasting in my hair because I am so obsessed with the product it’s self! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Ganz übliche ChemiekeuleHabe eine besonders hochwertige Farbe erwartet. Fehlanzeige. Schon beim Zusammenmixen tränten mir die Augen. Das Bad während und nach der Anwendung - wie ein Atomkraftwerk. Könnte man bei blonden, hellen Tönen nachvollziehen. Bei Schwarzbraun jedoch wirklich unnötig. So unangenehm war das Haarefärben schon lange nicht mehr. Verpackung, Fläschchen, Shampoo, Spülung, Pinsel, Handschuhe - alles Billigkram. Ergebnis ist o.k. Musste aber zusätzlich noch meine Haarmaske draufklatschen. Die Haare wären sonst viel zu trocken. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVeronika R. - Es tut uns leid zu hören, dass wir mit der Anwendung des Produktes Ihren Erwartungen nicht entsprechen konnten. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.Wir schätzen Ihr Feedback wirklich sehr. |
too lightcolor was too light and didn't cover well the grays, need it to be abit more darker 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGeysel - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color is lightThe color came out lighter than what I wanted. It didn't have the ability to cover the totally grey hair I now have. Hopefully you can help me get a better color for me. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGeri - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting and it didn't cover your grays. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |