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Color Set
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66,541 Verificado Comentarios de clientes |
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Injured by productI have received incorrect or incomplete orders previously but to make matters much worse, in my most recent order the color bottle caused an injury to me. This is not a safe product or a reputable company. Avoid completely or you will put yourself at risk for injury and harm. Esalon is negligent in its responsibility to ensure its products are safe. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaitlin - Thank you for reaching out to us here at eSalon! We're truly sorry for the recent issue with the color bottle. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wish I could give zero starsBeware, my hair became orange. I even gave multiple times for them to be able to adjust my color and still ended up with the same results. Never again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFranci - We’re so sorry to hear that you were disappointed by the results of your color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleIt did not change my color a single shade. It literally looks like I just spent 45min shampooing my hair. I took a before and after photo and the only difference is the after looks like clear and styled hair and the before is not washed and styled. No color change at all. And it was suppose to have a blue tint and there’s nothing. And I even have gray still. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLiza - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Grey RootsI ordered my first hair dye and it was good but, there is 1 big disappointment my grey roots did not cover at all. Hoping the salon can help me fix this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatalia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Fades, wrong color, burns hairI ordered ONE single order to try. Now I just got an auto ship of another color kit and a $38 charge! This is the worst color I have ever used. It is RED and I said COOL/ASH. It faded out from brown to blond & burned my hair! Awful. Then they sent me a second color even after I complained. I sent it back. They still charged me $26 for the one I sent back that I did not order! This is a very shady company. I have no idea how to get a refund or even to have them replace the terrible color with something better. Do not order from this place! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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fades easilyThe color fades easily after a week, is not hiding my grey hairs fully, after 3-4 times washing the color from the grey hair fades and I see my grey hairs again. I thought that I am not coloring correctly and tried the barber do the coloring and still no change. I would prefer going to salon to color my hair. I would like to stop the service and can't find the option under my portfolio. I have received the color set that was shipped to me last week but I am not going to use it. I wonder if i can ship it back, so it won't be wasted. Thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSainsansa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not Satisfied - your product is not goodI am not satisfied! It’s not the colour, it’s eSalon product! There’s no colour on my hair after following your instructions! I need a refund! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMiri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Schrecklich ! Ich wollte kein Abo !!Wie kann ich die Abo kündigen und die Ware zurück schicken ???? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosirina T. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Too expensiveI was pleased . However, this product is not working me for any longer. I have tried to cancel this order twice now and it won’t stop shipping. There is no easy way out to canceling this product. Beware. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DéçuJe trouve ma couleur trop noir , j'ai hésité à la faire, et je l'ai faite aujourd'hui 11/11 ,est arrivé ce que je pensais je suis noir, je voulais un beau marron mais je trouve pas de marron!! Mais quand j'ai vue chatain foncé je me doutais un peu du résultat 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise B. - Merci pour votre commentaire. Nous sommes vraiment désolés que votre coloration soit plus foncée que ce que vous espériez. Nos Experts Coloristes vont revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |