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Medium Blonde turned my hair RedI asked for an exact color match to cover my grays. It’s nerve racking trusting anyone with your hair- it’s the frame for your face, so of course you need to get the color right the first time. Unfortunately, that’s not what happened for me. My hair now has a red tint to it- like a dark strawberry blonde… not my style and it was really obviously not a match for my roots as the grow out is already showing 4 weeks later. It doesn’t look professional and now I need to wait for the color to wear off and then pay a salon to fix my hair. Additionally it’s super strong in the chemical smell, which can’t be good for my hair or scalp. I tried to leave a note for my stylist but I also found out that you can’t take advantage of their guarantee and leave a note for the stylist on your account unless you are paying to place a new order. Would not recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlyssa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dark muddy brown not red like I asked forReally unhappy and disappointed with my first try of esalon. My hair was red and I wanted my roots to match, now my hair is dark brown (basically my natural colour) it looks awful and will be dark and depressing all winter now as I can’t dye again without damaging it. Will never use again and would NOT recommend. I want a refund and to cancel all future orders. Really unhappy !! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Helena! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Pas assez cuivréCouleur toujours pas assez cuivré 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAudrey C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous allons revenir vers vous par email afin de vous aider autant que possible. Si vous avez des questions, nous sommes à votre écoute. |
Farbe kann Mann nicht ändernFinde es wirklich traurig , die Farbe ist gut , Mann kann sie aber nicht ändern . Mein Farbprofil ist keine Ahnung nicht vorhanden . Habe auch angerufen um 18:30uhr aber ist keiner zu erreichen ist nicht besetzt . Wass soll das ? Wenn man die gleiche Farbe für immer will sind die ganz toll. Mir antworten auch auf Email immer einer . ändert sich aber nicht 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeidi - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
ProductIve been using ur product for quite awhile now and i have had no problems with the color solution but lately these two last orders I have been noticing a lot of hair lost while rinsing off solution. Also some hair breakage. I don't know what it is? Have you altered ur solution? Just wondering if something is different on ur end. Just really concerned! Love your product for years and neber had this problem. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Color faded quicklyI gave a 3 star because I loved the color, but the color faded very quickly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatasha - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
color not what expectedYour look at strawberry blonde and mine are too different hair is too red I don't want to receive any thing else from e-salon. Tried to edit my account could not change anything 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorI ordered a chocolate brown but after following the directions it turned out pitch black which was not the goal at all. It was suppose to be Demi-permanent as well but after three washes with a clarifying shampoo it hasn’t washed out at all… not sure if mine got mixed up with someone else’s. I will say the coloring process overall was easy, dye had minimal smell and hair was left super soft after. Had the color been correct it would be perfect. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrancesca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DislikeI have used many named brand colors but experience with waalon was worst after keeping color for more than 30 mins and getting it applied by a professional so that I get full coverage I didn’t get even 50% coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDivya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
This is not the same colorThis is not the same color I received last time even though it says the same. The freshly covered hair is reddish brown! I am very disappointed as I am suppose to have photos taken soon. Last hair color was perfect, medium with pearl but this one is not the same. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |