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Color Set
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66,516 Verificado Comentarios de clientes |
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They don't listen or follow your request.the color I received was too dark.I should ask for a refund. I briefly put a nite that I don't want too dark due to my grey hair but they still give me a very dark color. NOt worth it for the amount I paid. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRuth - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Ich mag es nichtProfessionelle Produkte aber die Haarfarbe kann nicht richtig über Internetseiten finden. Leider habe ich mich für abot entschieden, aber man kann es nicht ändern. Jeden Monat kommen unaufgefordert Produkte 😖 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLivia K.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not good as once wasI have used this for a bit now and the last couple of times I've received it and used it, within about 2 to 3 weeks it would fade. Not as good quality as it used to be. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarlene - We’re sorry to hear that your hair color faded faster than you expected. We would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Defective Color BottlePlease send asap a bottle of coloring and the solution. The color bottle would not open, so my husband punched a hole in the top to get the color out, but it would not pour into the solution bottle well. I took a picture of the bottle to show you if needed. I still love this product! Just a manufacture bottle top issue. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We're truly sorry to hear that the color bottle could not be opened. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Not as happy as last time.This time my color wasn't as bright, and didn't last as long. Kinda disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Farbe ist zu dunkelIch habe Mittelbraun Asch bestellt, ich habe damit meine Haare gefärbt, meine Haare sind zu dunkel geworden, es sieht wie schwarz aus, obwohl meine Haare hellbraun waren, ich wollte ein bisschen dunkler haben, aber sind leider sehr dunkel geworden. Ich war sehr enttäuscht leider 😔 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDahlia A. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Weirdest hair productI was excited to try esalon after seeing so many wonderful reviews, but sadly I was left disappointed and annoyed. When the parcel arrived it was beautifully packaged, the gloves ripped on me and this obviously caused problems, then as I have extremely thick and long hair there wasn’t enough shampoo and conditioner included. Since I had explained this when filling out all the hair questions I was disappointed. The dying process was simple and easy but the brush provided was cheap and nasty and the bristles were too hard on my head so I ended up using my own. Then when it came to finishing off I rinsed my hair as advised and towel dried it as much as I could but then I could not for the life of me get a brush though my hair, so drying and styling took a couple of hours. I was happy with the colour, but over a few days my hair was extremely difficult to unknot and style, my hair felt dried and my ends were really bad that I had to goto a hairdressers to have a minimum of five inches cut off because the dye had absolutely killed my ends! The products are strong smelling and not easy to remove from skin even with a stain remover cloth included and barrier protection! Overall I won’t be ordering from e salon again, really really disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Lily! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Pas du tout la couleur voulueJe voulais éclaircir ma couleur et me voilà plus proche du châtain que du blond doré. Extrêmement déçue. Il faut revoir cela ou sinon annuler mon abonnement 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel V. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration soit plus foncée que ce que vous espériez. Nous allons revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
Not Impressed...Mahogany is a reddish-brown color. Generally, a blend of red, brown, and amber. I am aware many shades can be formulated, but this was not even close! The product went on easily. As it developed, it looked very dark, however, when finished, I could not see any red. In addition, it barely covered my gray roots, and yes, I did follow the directions explicitly. Since I just used the product, I have not had the opportunity to use the additional products that I purchased. I will return at a later date to give an additional review. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not impressedCan buy colour from boots for 12.00 and comes out the same. Colour does not cover grey hair either. Will not be ordering anymore. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Angela! We are sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we just got back to you to help you further. |