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Color Set
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66,516 Verificado Comentarios de clientes |
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Pas du tout la couleur voulueJe voulais éclaircir ma couleur et me voilà plus proche du châtain que du blond doré. Extrêmement déçue. Il faut revoir cela ou sinon annuler mon abonnement 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel V. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration soit plus foncée que ce que vous espériez. Nous allons revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
Not Impressed...Mahogany is a reddish-brown color. Generally, a blend of red, brown, and amber. I am aware many shades can be formulated, but this was not even close! The product went on easily. As it developed, it looked very dark, however, when finished, I could not see any red. In addition, it barely covered my gray roots, and yes, I did follow the directions explicitly. Since I just used the product, I have not had the opportunity to use the additional products that I purchased. I will return at a later date to give an additional review. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not impressedCan buy colour from boots for 12.00 and comes out the same. Colour does not cover grey hair either. Will not be ordering anymore. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Angela! We are sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Love itI love the product but it doesn’t cover my greys 100%. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorena - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did cover your grays 100%. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color is NOT ashMy hair looks like a dark brown with way too much red. I put in my initial notes that I was battling bronzing tones in my blonde, shown in original photos posted My hair has never been this red. :( not sure where to go from here. Gave it 2 stars because my hair feels nice and healthy now, with a shine. But color is far from what I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong mixAccording to the number and the picture you offered in the pixture chart, my hair had to turn out medium ginger. But I got dark brown with purple sheen, that washed out after 2 weeks and only then it had slightly gingery sheen. Regardless of that I have dark brown hair now. Also, no colour number is to be seen in my order. When my hair dresser asked for the number, I found it nowhere in my account orders. And I had to start a false start of a profile to choose the shade I'd want to show the hairdresser the colour chart you give to choose from. As obviously it wasn't allowed to take a screenshot, was it? The hairdresser said the tone in the chart doesn't match the actual mix. The only good thing about the mix, it covered grey hair very well, and I have loads of them. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Liesma! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
LOVED THE COLOR BUT GRAY COVERAGE LASTED ONLY 2 WEEKS.Followed the exact directions and all gray coverage has pretty much faded in only 18 days. I only wash my hair 2x a week - condition every other day. I wanted to love this to stop using store box color but with these results, I'm going back. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharmain - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Toner kitI am so sorry to stop any orders forever with E Salon. I ordered a toner kit but when I applied it, my hair came out almost black. I have been trying to figure out what went wrong. I am a medium blond. So sad about it. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMartha - We're truly sorry that our Color Pro Toner made your hair almost black. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
So unhappyI would’ve given no stars, but I had to give 1 star to leave a review. I ordered permanent dye to cover my grays, color “soft black.” I am so u happy with how my hair feels and looks. It feels very dry and the most unhealthy it’s felt in years (and I’ve been dying my gray roots for a while). It looks lighter at my roots with a red tint (never indicated wanting even a hint of red or wanting red in the base), as if the dye lightened my hair and didn’t put in any color. Many of my grays aren’t even covered and my ends are darker than my roots. I’m very disappointed and totally regret using this dye/brand. Honestly, I don’t know what to do from here to fix it because the last thing I want to do is put more dye on my damaged hair. At the very least, I expect a full refund for what I spent on the product. I will not recommend this to others. I received a free tint rinse and I will not risk trying it. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
BrassyDidn’t quite turn out the way I hoped 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |