|
Color Set
|
66,516 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Hält nichtLeider keine schöne Farbe und halten tut sie nicht, nach 2 mal waschen ist fast keine Farbe mehr vorhanden. Das ist sehr schade . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTanja W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Couleur,J ai demandé un ton plus haut et je reçois un ton en dessous , évidemment ça ne me convient pas.j ai essayé de vous contacter mais je ne comprends pas l anglais. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosfrancine K. - Merci de nous avoir contactés. Nous sommes vraiment désolés que votre coloration n'a pas répondu à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information. |
DeliveryI ordered and paid for product November 2023. I received an email yesterday saying it was shipped. I'm quite sure I paid for express shipping. This will be my last order from your company 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKathleen - We’re truly sorry that our service did not meet your expectations. We take our clients' feedback to heart and continue to improve our products and service each and every day. We have reached out to you via email to discuss this matter further, please keep an eye on your inbox for more details. |
HaircolorMy hair turned pink 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSusan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not impressedThis was no where near the same colour I selected and it also was way harder on my hair then selecting a colour off the self 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosShannon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not work..After following the directions. I put my hair in a style for a 3 days. And I took the ponytail out I noticed that the roots of my hair were a light brown and still very lightly grades The color did not take. It's not happy with the results I am not 100% satisfied not even 50%.smh.. hoping that the guarantee works.. The color has been in my hair for 3 days. I have uploaded photos of what it looks like now. Okay so I tried a second time to use this hair color. Unfortunately this does not work for my hair type or texture. It turned the roots of my grays into a bronze brown color. And my hair in the sunlight looks brown instead of black. I cannot use this product I will no longer have trust that it will help me. I do thank you for the opportunity for the second chance with the free hair color. I just need to find something that works for me. I followed instructions both times I may have even let the color sit a little longer the second time. But the moment it was washed out I could see that it had not completed the process again. Best of luck to you all. Zandra 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
|
Not satisfied at allEven if I provided a “before photo” , my results are not what I expected to get . Is totally different from my desired colour and I followed all steps from the instructions very carefully. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Alina! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
It didn’t work color won’t take on my hairNot to mention when you try to cancel it they will keep charging your card and completely ignore you no matter how many times you reach out. Then it says then sent it every month I got it every other month. My auto ship says it’s off BUT CLEARLY IM STILL BEING CHARGED no one has helped me the several times I have reached out so I guess now I’m going to have to inconvenience myself more by canceling my debit card so they don’t have the number to charge this is a joke 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
No colorIt didn’t change the color of my hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLindsay - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Where's the personal touch?So apparently a colorist made up my color however there is no contacting this person so I can relay the pros and cons. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSofia - Thank you for reaching out! We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to hearing your feedback. Keep an eye on your inbox for more details. |