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Color Set
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66,516 Verificado Comentarios de clientes |
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Arrived damagedArrived damaged. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCorissa - Thank you for reaching out! We have reached out to you via email to discuss this matter further and remedying this situation. Keep an eye on your inbox for more details. |
Does not color gray effectivelyThe past several months orders do not color my gray roots completely. There are always gray roots even immediately after coloring. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBecky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Tiny amounts of productsNobody gets in touch with you and says that you have really thick hair and will need four boxes of this. The glove burst before I started using anything it's all too small. I want you to never contact me again and don't send me anything else. It's either greed or not professional people who are looking at the picture. I can see it not got the same amount as a L'Oréal boxed dye. But I thought they must know what they are doing and it must spread out easily and I was so wrong now I need to go to a salon tomorrow and get it fixed. Thanks for nothing. I couldn't afford to get my hair done before Christmas and now I have to 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jane! We apologize for any miscommunication and any inconvenient with your order. Please check your emails, we just got back to you to help you further. |
The worst everThe last order received in June 2023 was the worst color kit I have ever had. I just got around to using it this past weekend and though I stated in my order that I needed something to color, stubborn gray, I was greatly disappointed to see that it did not even color the gray that I had around my temple. I have purchased this product a few times to have on hand when I need a touchup between salon services. In the past I have been pleased for the most part, at least for 2 to 3 weeks I could cover the gray along my front hairline. This time, I was so disappointed to find that after all the time I took to make sure the area is covered properly. I rinse my hair to find the gray still there. I don’t know what happened, but I’m not sure I will be ordering again as this was a huge disappointment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
nothing changed, my hair color is still the sameHi I would like a refund - nothing changed on my hair and this was a waste of time - I've ordered Dominique's copper not brown! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi M.T! We are s sorry to hear that your color hasn't changed. Please check your emails, we just got back to you to help you further. |
Pas vraiment satisfaiteBonjour je ne suis pas vraiment satisfaite de la couleur obtenue ! Et je ne vois pas vraiment la différence avec les produits que j'utilise habituellement ! Je ne veux plus continuer avec e salon ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrédérica L. - Merci d'avoir partagé votre expérience avec nous. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite ! |
Completely incorrect colourI was really excited to try this product as I read some good reviews and have been meaning to change my current dye to a less damaging one. The package itself was cute and everything’s nicely described and included, but whilst dying my hair I immediately noticed that the colour was a lot more pink than my desired copper tone, but I carried on dying it according to the instructions. Once washed out and blow dried - my hair is dark purple/red-ish colour. It’s much, much darker than I needed and a completely different colour than what I wanted. I’m very disappointed in the experience and very unhappy with my new hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Iveta! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
DéçueJe suis déçue car j'ai voulu une coloration qui me donne des reflets auburn et à part foncer mes cheveux j'ai aucun reflet je ne vais pas cpontinuer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCoryse B. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
Darker than expectedOrdered light ash blonde. Result is dark ash blonde. Followed instructions carefully. On the plus side, it covered grey hair, and left my hair in good condition. I honestly prefer John Frieda 9A. Much easier to use as it is a foam. Won't be buying esalon again, thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Caroline! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Please don’t use thisI want to preface this by saying that I’ve never left a bad review for a company or product before. So it breaks my heart to have to say this about an idea that I truly trusted. But, please, if you want your hair to go to the colour you outline in your initial choice, please just go to the hairdressers or use another dye. If you use E-Salon, you’ll end up with a colour three levels darker than you asked for, with no way to remove it. My story’s this, I had naturally warm, level 4-5 hair, that took me ages to lift from a dark brown colour. I came to E-Salon for a neutralising colour over this as I didn’t like the level of warmth I had. My partner helped me to dye my hair, and followed ALL of the instructions correctly, and despite this, my end result it that I now have black brown hair, which will take me years to lift back to my original colour without damage. So please, protect yourself and talk to an expert. I wish I had. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Faye! We are so sorry to hear that your hair color has turned out darker than expected. Please check your emails, we just got back to you to help you further. |