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Color Set
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66,516 Verificado Comentarios de clientes |
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Schnell wieder ausgewaschen, keine gute grauabdeckungDas Outfit war super, sehr nett verpackt, und auch die Anleitung war verständlich und gut erklärt. Man kann gar nichts falsch machen. Meine Haare fühlten sich nach der Farbe nicht so toll an, aber das ist sonst auch so. Leider sah man meinen Ansatz und auch die grauen Haare nach 3 Haarwäschen wieder durch. Das ist Schade für den ganzen Aufwand. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDorothe R. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
CouleurJe la trouve beaucoup trop foncée 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - Nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. L’un des bénéfices uniques de notre service est la possibilité de modifier votre formulation selon votre expérience. Nous sommes là pour vous aider pour votre prochaine coloration, nous allons vous envoyer un email pour vous assister davantage. |
ColorVery disappointed in color. Instead of a medium ash blonde it had way too much red in it. Will not use again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHarriet - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Doesnt cover greyEvery time I get this I tell them it needs to cover grey and I follow the instructions. Every time, as soon as I wash off the dye, you can see the greys right off. It is very disappointing. You can tell i dye my hair because it doesn't cover the grey roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not covering the rootsGreys not covered. Please advise how to use the formula for covering greying roots 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJuhi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Was it the right color mix???When l first opened the esalon l was very impressed with the arrangement and order of it. As l read the instructions and check the color chart that was part of the instructions. (Which was thrown out) l notice that there was copper add to it. One of the information gave my colorist is l wanted to to have less brassy color in my hair. I trusted my colorist thinking she knows what she is doing and colored my hair. I actually wanted Red hair color So l gave a 3 star because of wrong color and my hair feels hard not soft. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
It burnsI think this formulae is too strong for my skin. It burned my skull after I applied it. And also I found I lost a lot more hair afterwards. I ordered two orders after my first application of this. I didn’t notice the loss of hair until later. Now I got the two orders but I don’t think I will use them. Not sure if I could still return them. I prefer the first formulae I had now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGrace - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Applicator bottle changedThe bottle no longer has a cap, you have to cut it. It's much harder (and messier) to control how much comes out and also feel rough on the scalp. Please change back to the old version. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We're truly sorry that the bottle did not have a cap. We have reached out to you via email to see what we can do about remedying this situation, please keep an eye on your inbox for more details. |
i have cancelled my subscriptionhave cancelled subscription it’s too expensive and doesn’t even cover grey hairs 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Shaheen! We are sorry to hear that your color hasn't covered your greys. Please check your email, we got back to you to help you further. |
Gutes Produkt in ansprechender AufmachungLeider ist mir die Farbe eine Nuance zu dunkel und die Grauabdeckung ist nicht 100%ig (Schläfen und hochrasierte Hinterkopfpartie) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |