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Color Set
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66,516 Verificado Comentarios de clientes |
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3rd color and it’s still not rightI haven’t had the best luck with my colors. I’ve reached out several times and they send a lighter color the following box but it’s still too dark. It’s been frustrating because I have sent them photos of the color I want as well as my own hair and it still hasn’t been better. I’m hoping the next box will be the right color or it will be my last order. Their customer service is pretty good and that’s why I gave them two stars versus one. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lovely PearlI was very excited about my colour. All was peachykeen until the step to add water to bottle and massage mixture into hair. I almost died! I had to rinse hair earlier than planned so my grays ended up being tinted a faint reddish brown. What I did end up with was a headache that lasted till the next day. Your product is too potent for home use. I will not repurchase. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElouise - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
It didn’t colour my roots.My hair from medium brown to dark. I didn’t like the colour. It didn’t put any color on my hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Selvia! We are sorry to hear that the color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Low qualityThis color never matched what I asked for. They changed it by colorist recommendation and it’s horrible. Doesn’t cover grays at all. Only lasts about a week. Really cheap! Don’t waste your money on this yet another marketing scam! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYasaman - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Horrible !!!!Colored my hair twice and it did not cover my grey hair. The first time it was too light and the next time it was too dark. It looked like muddy brown. I have to go to my salon and have them bleach the color out of my hair. I will never do this again. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Beautiful ColorThe color is beautiful. I would recommend if you have gray hair around your face to do it first and then at the end do it again for some reason the color does not pick up there. I have used this kit a couple times and always do the crown first but both times the color did not stick. This set I just used was good, but the color container with the blue cap would not open no matter what I tried. I had to drill a hole in the top to get the color out. I feel like the cap should be removable for a due at home kit. Overall the kit is amazing and the color is beautiful, but the containers not always the easiest to use. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeredith - We're truly sorry that you were having issues with our packaging. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Amazing product ridiculous shipping timeWriting this review as recommended with an email yet still not received items. However I have previously purchased from this brand and before the product was great. however I placed my order on the 7/12/23 and it is now 26/12/23 and is still in transit took them about 5-7 days to dispatch very unhappy. Although it is shipping internationally I placed another online order also internationally and it has made the same shipping progress in the past 3 days then this Esalon order has done in over 2 weeks. love your products but work harder in fulfilling orders faster cause that’s ridiculous. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Emma! We apologize for the inconvenient with our shipping time. Please check your emails, we just got back to you to help you further. |
FarbeIch finde die Haarfarbe nicht gut 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosInes K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Natural but LightThe color was very natural but did not completely cover grays. immediately the day after, grays were still visible. the color set was not toxic in fumes like others. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLiliana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Viel zu dunkel. Haare ruiniertIch wolle von mittelblond zu hellbraun. Ich wurde dunkelbraun-schwarz und es wäscht sich als Intensivtönung auch nicht ausreichend raus. Mitarbeiter hat es herzlich wenig interessiert. Nun muss ich es beim Friseur richten, was teuer wird und meine Haare strapaziert. Ich mach’s nicht wieder. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMergata F. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |