|
Color Set
|
66,541 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Nothing short of a nightmareI would say I get what I deserve ordering color on line but, I think even this is extreme! I sent in before pic of my hair and made special note that I pull red. They supposedly adjusted for that and shipped the color. My entire head is not only red but it is and orange brassy red! I could have done better with a drug store color! 4 days later they have yet to even ship the repair color - I am beyond myself! I’ve not had color in my hair in over 3 years and am now hoping they can even take me back to my original before I applied this mess!! Did I mention I even kicked in extra for the worthless toner and only wanted to go two shades lighter! UGH 😑 SAVE YOURSELF and go to the salon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDeborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not as dark as I was hopingBasically the same color I had 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Lacey, We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a darker tone. We look forward to crafting your custom color! |
ColorColor was too dark. I will change the color before reorder 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMichele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
GraysMy grays did not cover in several spots 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It was OKI did not use my first order for several weeks because I could not open the small bottle of color. Customer service was great and sent out a new kit. I like the color. Though I followed the instructions, my greys around my temples were barely covered and very noticeable after just a few days - before it was even washed for the first time. I will try one more time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosA C. - We’re so sorry to hear that your hair color is not covering grays as expected and that your first order was difficult to open. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Leider von hellblond weit entferntLeider von hellblond weit entfernt. Zu teuer und ohne gutes Ergebnis. Zumindest Shampoo war gut . Aber sonst nicht zu empfehlen 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAnja S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Graue Haare haben Farbe nicht angenommenDie Farbe ist super, aber ich kann trotzdem nur drei Sterne geben meine grauen Haare warum ich ja meine Haare färben muss haben die Farbe nicht angenommen. Das hatte ich auch noch nie gehabt 😞 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAndrea L. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat, aber wir freuen uns, dass Ihnen die Farbe gefällt. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. |
Smell unbearable and hair broken off. I used e salon, I lived tge colour and had no problems. This time however was a different story. The smell of Ammonia was unbearable and made my eyes stream. I have just been to my hairdresser to get my hair trimmed as I am growing it. She informed me that whatever I had coloured my hair with had caused it to break off, she showed me tge back and I could see this. I always had long thick hair and want to grow it longer, but she had to cut 3 inches off, I am heartbroken. I am an ex hairdresser, so know how to apply colour, I also used high quality hair products, Olaplex, redken and heat protection on my hair when styling. I can no longer have colour on my ends, and gave booked to have my roots done at my hairdressers. The condition of my hair has been compromised because of e salon colours. I don't know what happened because when I used it in lockdown it was fine 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Sarah! We are truly sorry to hear about your experience after colouring with us. Please check your emails, we just got back to you to help you further. |
Waste of moneyThis did nothing to my daughter’s hair. Followed the instructions and have zero results. Will not purchase again. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAnna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Keine FarberkennungHätte ich mir das färben auch sparen können. Ist wie vorher. Ein Witz diese Farbe! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJulia B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |