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Color Set
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66,541 Verificado Comentarios de clientes |
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Leider nichts für michTut mir leid,aber die Farbe hat bei mir die weissen Haare nicht gedeckt.bei mir war es wie die handels üblichen haarfarben.hätte mich gefreut wenn es anders gekommen wäre.aber die färbeschale ect.sind qualitativ.auch wie das ganze im Paket ankam richtig Klasse..schade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
I had issues with this orderI had issues with this order, my roots are lighter that the rest of my hair. I have reached out to support 3 times to correct it and I have yet to have anyone respond to me. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and sent you an email regarding formulating your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. Please check your email for more information, if you have not received it please give us a ring! (: |
Not goodThe light blond highlighter made my hair go orange. Definitely not a professional product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi there! We are sorry to hear that the Light Set hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Grau nicht 100 Prozent gedeckIch bin nicht zufrieden 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarina L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not happy at all. Not worthI have been ensured as my colour will be same from roots till ends, I ordered dark brown. Colour is awful my roots are much lighter than rest, didn't cover my lights on lenghts, covered only grey hair. Looks worse than using box dye from sainsburrys. I will need to buy another Colour and dye again which will cause more damage on my hair. I do don't recommend it, waisted money and time and hair condition! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Karolina! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not orderingThe color really didn't do it for me and I followed the directions. Not the coverage I hoped for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
MessMy developer bottle was cracked and leaked out 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRita - We truly apologize that the developer arrived leaking. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Wrong colorI wanted mahogany red, it turned out dark brown and I don't like it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Kathy, We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Leaking bottleI didn’t use the color yet but when it arrived today the bottle had leaked all over everything including the instructions. Not impressed at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarole - We are so sorry that your color bottle leaked. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not happyI had to leave the color on for over 45 minutes. It barely covered my gray Not satisfied at all. Refund would be nice 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Kathryn, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |