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Color Set
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66,541 Verificado Comentarios de clientes |
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It was suppose to be copperMy hair is red. My roots are much lighter than the rest of the hair. I followed instructions. I look horrible and the color is dark and not what I wanted at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Olga! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Don't like the red tone. It is not a rich looking color.Color does not do anything for me. I went and bought highlights to put in a week after I used this color. Nor happy with the results Will try another color next time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVicki - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Product never arrivedI never received my order this month. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sarah! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
TerribleThe colour was not brown, my hair is pure black!!! The colour also washes out each time I wash my hair. Better off using boxed dye from the supermarket I do not recommend 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Suki! We are so sorry to hear your hair color didn't meet your expectations. Please check your emails, we just got back to you. |
Bons produits mais pas du tout la couleur demandéeQualité et soin j'ai adoré les produits, mais le suremballage pas très ecolo en plus de faire sale (partie bleu déteint sur tout les produits dans le coffret). J'applique à la lettre le produit à la racine puis celui pour les mèches (plutôt rose framboise) étonnant pour faire du roux... Je me dis "attendons le résultat". Je lave bien mes cheveux, les sèche et fais mon brushing... Résultat la couleur tire bien sur le rouge et non un roux léger comme demandé. Alors pour moi c'est la dernière fois ! Dommage que je ne puisse pas montrer ça . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurelyne M. - Merci pour votre commentaire. Nous sommes vraiment désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider. Veuillez vérifier vos emails pour plus d'informations. |
Don’t covered my grays.My roots came out very light brown, I can see all my grays . The rest of my hair is dark . Also my hair looks very dry and it made my hair more frizz. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Maria, We are sorry to hear that you experienced dryness after using our Hair Color and were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I want to cancelCANCEL my plan,I do not want to receive any more proucts from e salon.CANCEL!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details. |
Didn’t workThe colour didn’t take to my hair at all It looked orange for a day or so then just faded and within a week or so washes our completed 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Tanya! We are sorry to hear that your color faded. Please check your emails, we just got back to you to help you further. |
Not even closeI explained that I wanted copper orange hair (not fiery red) multiple times. Customer service was nice but that's the only good thing I have to say about this company. They sent me two "reformulated" colors for free so I guess I appreciated that even though they ruined my hair. Was going from platnium to orange copper. They knew I was platnium from day one. 1st box the "colorist" felt confident that this would be no problem. Color washed out pretty much instantly. 2nd "colorist" I talked to thought a permanent rather than a demi was best. 3rd "colorist" said it would be a process which I understood due to previously being so light and my hair is very porous. I don't see why, if I needed a filler (which I did) they didn't explain that in the beginning. If you ask to speak to a manager, she is nice in a passive aggressive way. She understands why EVERYTHING was formulated. Even if you had one say demi perm the next say permanent and the next (last) say demi. It's a waste of your time and your money. I appreciated the refund but 20 something bucks can't undo the damage my hair has suffered due to this company. I honestly don't believe a single one of them are licensed. Look at the requirements if you want to work for them. Bare minimum. Don't be fooled. You're better off with box color. Pretty much the same thing. Sara and Genevieve were my colorists if I recall that correctly. Not impressed ladies. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBritini- We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CouleurBonjours, ce n'est pas la peine de me faire une autre coloration, je ne recommanderais pas chez vous. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSonia O. - merci pour votre commentaire. Nous sommes désolés d'apprendre que vous ne souhaitez pas poursuivre avec nos services. Nous allons revenir vers vous par email afin de vous aider. À très vite ! |