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Color Set
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66,541 Verificado Comentarios de clientes |
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Hair coloredGreat only if the coloring is in one step process 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We're so happy to hear that you're enjoying the single bottle application! We truly value your feedback and are always happy to review the application steps with you, if needed:) |
The color is not holdingI have used the color for years, but noticed, it wasn't lasting as long. Today the color didn't even take all the grays away. Disappointed in this product. It did make my hair feel soft. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Angela, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
TerribleDidn't color my hair at all. Didn't even touch the 20 strands of gray I have. Very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Tess, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Awful color!!WARNING! This color will make your head itch from the chemicals! It is not brown it’s red! Awful customer service! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Makenzy/Sherry, We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (: |
My grey hairSorry I just have such hard to color grey hair and this product does not work for me. Even at salons they sometimes have to redo my hair because there are always spots that don’t take the color. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Monina, I am sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Not good!My hair is bright red just at the ends. Not sure what happened as this never occurred before! I been using this product for several years. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't do right jobDidn't get desired colour asked to go ash blonde all it did was lighten my arburn hair and make greys look more prominent 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAgnes - Thanks for sharing your experience with us! We’re sorry to hear that you were unhappy with the results of your custom color and we would love to work with you further to get your desired results. We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We value your feedback, and truly appreciate this chance to get your color just right! |
Not even closeI'm sorry but this was not the right color for me at all it has way too much reddish pink color in it. It was supposed to be a golden blonde. Red does not look like gold to me. I don't know how soon I can change this color I waited a while to try it I got the initial shipment in December. I just applied it on February the 6th. I gave it a week to balance out thinking maybe it would change a little over the week and settle into a color I'dlearn to like since it was the first time I have ever dyed my hair but I still am not happy with all of the reddish pink in it. I am 57 this is the first time dying my hair because of losing color from medication and age so maybe it's just that I am morning having my original color. The process itself was easy. I love the way the product was packaged. I think it is a high quality product. I did not have any issues with hair damage or color on my skin or in my bathroom. I think the price is quite reasonable and fact that everything is included in the package that can make it possibly need is wonderful. I definitely will give it another try I just don't know where to go with the colors so I guess I will have to do a consultation before I proceed further. I will give you further reviews when I try the next one. I am happy that they do that people that can help with this process. Maybe I should have done a online consultation from this get-go. If the next caller works better for me I definitely will upgrade this to a five star but the color in itself is one of the most important things in my opinion 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Mary, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! I have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! (: |
Too redToo red and the color did not stay 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily M. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Received Rebecca’s Color…I received the incorrect color, Rebecca’s color. To be sure Rebecca reported it by now also and no one took the time to contact me…or Rebecca is getting ready to be a redhead instead of a brunette… 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |