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Color Set
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66,541 Verificado Comentarios de clientes |
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Didn't do right jobDidn't get desired colour asked to go ash blonde all it did was lighten my arburn hair and make greys look more prominent 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAgnes - Thanks for sharing your experience with us! We’re sorry to hear that you were unhappy with the results of your custom color and we would love to work with you further to get your desired results. We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We value your feedback, and truly appreciate this chance to get your color just right! |
Not even closeI'm sorry but this was not the right color for me at all it has way too much reddish pink color in it. It was supposed to be a golden blonde. Red does not look like gold to me. I don't know how soon I can change this color I waited a while to try it I got the initial shipment in December. I just applied it on February the 6th. I gave it a week to balance out thinking maybe it would change a little over the week and settle into a color I'dlearn to like since it was the first time I have ever dyed my hair but I still am not happy with all of the reddish pink in it. I am 57 this is the first time dying my hair because of losing color from medication and age so maybe it's just that I am morning having my original color. The process itself was easy. I love the way the product was packaged. I think it is a high quality product. I did not have any issues with hair damage or color on my skin or in my bathroom. I think the price is quite reasonable and fact that everything is included in the package that can make it possibly need is wonderful. I definitely will give it another try I just don't know where to go with the colors so I guess I will have to do a consultation before I proceed further. I will give you further reviews when I try the next one. I am happy that they do that people that can help with this process. Maybe I should have done a online consultation from this get-go. If the next caller works better for me I definitely will upgrade this to a five star but the color in itself is one of the most important things in my opinion 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Mary, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! I have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! (: |
Too redToo red and the color did not stay 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily M. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Received Rebecca’s Color…I received the incorrect color, Rebecca’s color. To be sure Rebecca reported it by now also and no one took the time to contact me…or Rebecca is getting ready to be a redhead instead of a brunette… 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst product EVER!!!My hair was supposed to be ash blonde and it’s green and orange. If I could give it a no star rating I would. Don’t waste your money or time on this you will regret it tremendously! Now i have to spend hundreds more at a real salon to get it fixed! They ruined my hair!! I’ll never use this product again!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKate - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My scalp is in agonyI had to wash it out within minutes, overwhelming stench and it hurt like crazy. Hair feels like straw and is breaking off when I try to brush conditioner through. I'm absolutely gutted. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeidie - We’re truly sorry to hear that you experienced an allergic reaction while using our color. Upon reviewing your profile, we see that you have already informed our team. However, please check your inbox, we have emailed you the list of ingredients in case you wish to check it with your doctor as well. On behalf of the team at eSalon, we wish you an easy recovery and don't hesitate to contact us if we can help you further! |
Die Farbe ist schön, aber sinkt bei der Anwendung übelDie Farbe ist schön und deckt bei mir auch gut die grauen oder eher weißen Haare ab, aber es sinkt bei der Anwendung viel stärker, als normale Drogeriefarbe. Unser Bad hat gute 8 qm, aber ich bin fast etstickt. Außerdem locken die mit Haarfarbe für 11 Euro und man schließt ein Abo ab, was mit nicht bewusst war. Die zweite Bestellung kostet dann schon 30 Euro incl. 6 Euro Versand. Das is total übertrieben für so ein kleines Päckchen. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexandra K.- Vielen Dank für Ihre Kontaktaufnahme! Wir möchten uns für die entstandenen Unannehmlichkeiten während Ihrer Farbanwendung entschuldigen. Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
While processing the roots the bottle started to bubble over!Second time this has occurred.The bottle bubbled over while my roots were processing. 8 don't know what is going on with the QUALITY department but something has definitely changed and not for the good!! Never had an issue before 2022. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Pas reçu ma commandeJ'aurais bien aimé pouvoir tester le produit avant d'émettre un avis négatif mais je n'ai pas reçu ma commande. Je suis déçue pour une première approche... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaïlys D. - Merci pour votre commentaire. Nous vous remercions pour votre patience concernant nos délais de livraison. Nous allons revenir vers vous par email afin de vous donner plus d'information sur l'envoi de votre commande. À très vite ! |
Didn't cover greys, colour not noticeableUnfortunately the colour didn't cover my grey hairs, followed the instructions to the minute, very disappointed with the outcome, can't tell my hair has been coloured. Going to have to re-dye with a box colour now. Gutted 😢 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMrs S83 - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color. Please, check your inbox, we have reached out to you via email with next steps. We appreciate you reaching out to us and giving us the chance to get it right. |