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Custom Color Set
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66,541 Verified Client Reviews |
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June colorThere was less grey coverage as normal. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour faded within one wash and greyShowed my grey up within one wash 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen T. - We appreciate your feedback and we are sorry to hear that you were unhappy with your gray coverage. Our Color Team will reach out to you via email. Thank you for your patience. |
Never received.Shipping seemed to take awhile on other orders. Never received the last order even though the order said it shipped a month ago. It might be helpful to change your shipping methods? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin L. - Thank you for your feedback. We are so sorry to hear that your eSalon order has not arrived! Upon reviewing your profile, we see that one of our Team Member has already helped you to resolve this matter. Please let us know if there is anything else we can help you with! |
Purchase June 7It faded in areas which were blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie B. - Thank you for your feedback! Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I like itI like it....but still orange,still would like to try and get a shade lighter with out any orange if possible...just a light brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanielle- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Good quality but not my colour :(Love this product for its brilliant packaging, everything personalised and the quality of the dye. My only issue is the colour didn’t come out as I had planned. I wanted a neutral brown to cover all the copper tones in my previously dyed hair. However, the copper/brassy tones are still visible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor CoverageProduct did not effectively color my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hate itI just used my color ordered on June 5 . An I HATE IT. The 2 step process makes me look like I dipped my hair into red kool aid. I can't say how strongly I hate how it looks. I'm on my way to the store to get a boxed color to fix it before anyone sees it. A major fail. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDottie -We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Seemed to be a different colorThe color I got this time was darker and had less red in it. When I mixed it it did not look anywhere near the same as the previous colors I have been sent. I would like my next hair color to be a shade lighter and a touch more red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally M. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
was to darkwas very dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie R. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |