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Color Set
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66,541 Verificado Comentarios de clientes |
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CouleurJe.suis a limite du noir alors que voulais un peu plus clair sinon le pack est complet mais déçue trop foncé 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSylvie B. - Merci beaucoup pour votre commentaire. Nous sommes sincèrement désolés que votre coloration soit plus foncée que ce que vous espériez. Nos Experts Coloristes vont revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
Not for meHair fell out didn't cover gray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Completely the wrong colour! So upsetI placed an order for a light to mid ginger. The colour on the reference photo matched my hair, and I even provided a photo of my hair to help the colourist. The dye that arrived is COMPLETELY the wrong colour - it's so dark that my hair is now BROWN, despite it claiming to be a ginger hair dye. The colour looks absolutely horrendous on me, my hair feels dry and frizzy and it has never looked or felt WORSE. I'm absolutely wrecked as it took me so long to get my hair to a colour I liked after it being dark for so long, now I've got to go through that process all over again! So for anyone else wanting an accurate result and amazing feeling hair like this company claims their dyes will give you, look elsewhere! What a waste of time and money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Irene! We are so sorry to hear the color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |
Bad all the wayI have dyed my hair alot in my past so I know what to do and how to do it in this the instruction were somewhat confusing but I didn't have any problem using it but my color I don't like my husband who picked it out said he picked something else not this color it also made my hair feel horrible I stopped my plan because I can go to Walmart and get a dye kit spend less I would get what I would want and my hair would feel alot better 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color is wrong for meI want to cancel this subscription, the color is so wrong for me. Too bright. Please do not send me another shipment, I will refuse it and send it back. Also, you have charged my credit card and stating the you will be sending the product. so do not send the product and credit my account. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Rote HaareEigentlich wollte ich ja Mittelblond Gold mal ausprobieren, aber jetzt habe ich rote Haare. Da ist etwas schief gelaufen. Obwohl ich alles genau nach Vorschrift gemacht habe. Jetzt muss mein Friseur es richten. Schade ☹️ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosManuela W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Roots did not takeDisappointed roots did not take like they should have. They are super light compared to the rest of my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jaymee, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! (: |
First UseThis was my first experience using the eSalon color set. It is different than what I am used to and was a little messier than I was ready for but thankfully I received 2 sets of gloves in the box (thanks for that!). The color itself turned out beautifully however my grays were stubborn and after a week are already making their debut. That being said I do have experience with coloring my hair and I did leave the color on the roots (grays) an extra 15 minutes but those stubborn hairs don't want to be overshadowed. I will give eSalon color a couple of tries to see if I get better coverage but if not I may have to return to the other subscription color I was using before. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Esther, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Not what I expectedThis didn’t cover my gray and I’m not satisfied with this company. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Doesn’t lastI followed the directions when coloring my hair. Did not stay on long so bought the touch up spray. Thought it would last more then two weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Joanna, We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! (: |