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Custom Color Set
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66,754 Verified Client Reviews |
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Not covering the grayNot working for me. The grays appear after two washes 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEsma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
colorI really was not happy with the way the color came out. I felt like it did not have good coverage. I left it on long enough but my roots were still dark. I really liked it the first time I used it. The first time I used it my hair felt great afterwards it was shiny and soft. This time it looks dull and feels dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color didn't turn out as expectedMy hair went orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Terrible.Very unhappy with color results and my hair felt very dry and damaged afterwards. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedNot only didn't I get the correct color, this product made my hair extremely tangled and very dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I expectedIt left my hair super dry, it covered my Greys but after 2 days they where super visible again. It left some brassy tone on my hair, and it supposed to be ashy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrinidad - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colorNeed to be a little darker. Too light for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColourAsk for lighter brown for roots but Got more mahogany than brown actually it was 3/4 mahogany my roots where very bright ,I do like the products leaves hair feeling in good condition .but can’t seem to get colours right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDreana W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. However based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still not enough redDefinitely needs like 20 percent more red in the next color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrisinda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
So disappointedI used e salon for the first time today. My roots turned out so brassy I don't know what I'm going to do. Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |