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Custom Color Set
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66,566 Verified Client Reviews |
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worst thing evernothing like I wanted or asked for. my hair is now basically brown instead of red. I even attached photos with my color order to make sure I got RED dye not anything else. don't know if I'll be ordering again cause it was a total waste of money and I now have to go buy other hair dye just to fix my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAvery - We are so sorry to hear our color did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too DarkNot happy with last color. I wanted a deeper warm reddish brown. Last color removed all the warm shades. I’m left with Dark Brown. Not Happy! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosanne T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
a messMy hair color turned almost black looks horrible 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertsrebecca T. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Drippy stuffThanks but no thanks to drippy stuff that gets all over everything. Don't send future materials. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice C. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough gray coverageMy hair turned reddish/orange and all gray still there :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy V. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DarkerFor some reason the color seemed darker this time. Not as good of a match. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth C. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Never received the order - please cancel subscriptionDidn’t receive the order please refund and cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatya T. - Thank you for reaching out to us here at eSalon! Upon reviewing your profile, it appears that your order may have been delivered after your message was sent to us. Please keep your eyes out for an email from us, we will be reaching out to you shortly. |
It's canceled!I wanted to change color and was unable too. So now, I have the kit sitting on my counter top. I do not understand why I cannot alter/change my color with out consulting someone! Ultimately I am the one wearing the color and the only one PAYING for the color!! This is why I canceled my subscription. If I wanted to consult someone, I would goto a professional stylists. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
colourthe colouring didn't cover my grey for more than week and the colour was nothing like ask for I ask for ash blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Orange hairI specifically said I do not want orange or red hair. Its bright orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |