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Custom Color Set
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66,689 Verified Client Reviews |
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Color way too dark!I created the profile & provided a current picture. A colorist did not contact me for any further clarification. However, the color provided for my roots only was way too dark. There is an obvious separation between the color applied to my roots and my remaining hair, it does not blend at all. This is horrifying to someone who has only had their hair professionally done & does not know how to remedy this situation. Not very likely to reorder nor refer to anyone. Also, I placed the original order on July 7th; and received an email indicating the label had been created along with the tracking information. I checked a number of times on the status, but the tracker indicated the package had not been received. I contacted eSalon on 7/16 with this information & they processed a replacement order. On 7/17, the original order was provided to USPS; and on 7/18 the replacement order was placed with USPS. On a positive note, the instructions provided were very clear and easy to follow. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like the color or the productWas not satisfied with the color or the product, I found that it didn't last as long as it does when I go to a salon and felt it dried out my hair. Would like to cancel all auto ship. Would like a refund on the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too DryingIt was very thick and dried my hair. I didn't expect the demi permanent to be so drying. I didn't like this product texture. Color was ok. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
SAVE YOUR HAIR - don’t use this!!A truly awful experience. I was sent two colors - brown for my roots and bright, clown red for the rest. The result was horrific and I had to go to a salon to have it fixed. When I called customer care, she casually said “we can’t color roots red, so brown is the closest you’ll get without going to a salon and having it done.” Would’ve been great information for them to share before sending me this product. I had to have a salon fix this, for over $100. I will never ever use this service again, and recommend you don’t either! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy with colorNot happy with color so much red and very poor gray coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
no brushI'm happy with the color. The first time I ordered this product there was a brush for application. The second time, there was no brush and it doesn't appear to be a mistake as the list of items provided does not include "brush". It is very hard to apply without a brush and after getting all set up I didn't want to go out to the store to get one. Also, a little got in my eyes during the rinsing stage and it stings like crazy . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Buyer bewareTurned my blond/gray hair into dark red!!! I wanted medium blonde. No help with remediation costs. Had to buy clarifying shampoos and a blue shampoo to remove red. Still not gone weeks later. Scared to use this service again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for meTo be completely fair, I did not give them a chance to adjust the color. After two roots touch ups my hair started looking brassy (I have mostly whitish gray ashy blonde hair, going for blonde). My stylist is seeing clients again (after the COVID shutdown) and I prefer to have someone hands-on adjusting my color. This was a lot more reasonably priced than she is, and convenient to have shipped to me. But I really didn't want to have to make adjustments and hope they got it better this time. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
BrassyThe hair color of Ash blonde is too brassy. I will cancel subscription if not fixed 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color too darkThis is not a complaint however the color is too dark 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGiovanna- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |