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Color Set
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66,689 Verificado Comentarios de clientes |
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Not thrilledNot sure what I was expecting but I know this isn’t it. It’s very dull and nothing like the picture I sent. Pretty disappointed. 2nd try... still not the color that I wanted. I give up but I appreciate the effort that was put into this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Fades to odd orangy colorI liked the way it looked fresh. Within a month I was not as pleased. I think I need it a bit darker. I have 2 unopened boxes. I thought I cancelled the automatic shipments,! I had surgery and stayed with friend afterward who would not allow dye in her shower or kitchen sink. I had to go to a professional this week to even get to wash it. They colored, also. do not need ANY MORE. Introductory offer a normal price I pay, the subsequent ones too rich for my budget. I will cancel COMPLETELY if you give me no notice and charge me after the fact of shipments again! I will let you know when and if I wish more product. shipping. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t takeMy naturally black hair didn’t take the colour that was sent. Gutted 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Bev! We are sorry to hear your hair didn't take the color. Please check your emails, we got back to you to help you further. |
AwfulJust awful 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I still have gray hairsI followed the step-by-step instructions and my hair came out darker than I expected I'm not happy with this color. I prefer my hair to be lighter. The medium golden just didn't work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrances - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointedMy goal is to not have to color my hair every 2 wks to cover up new growth of gray hair. I wanted to go a little lighter in color in order to do this. However I was told this can't be done on previously colored hair. An option I had was to go lighter on roots. So I did. I followed every instruction down to every detail. I was so disappointed to get out of shower after coloring only to find either the color is way too light to cover my gray hair or that the color just didn't work because it looks as though I didn't color my hair at all and I see nothing but all over gray roots. Feels like I completely wasted my time trying this out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re sorry that you were unhappy with the results of your recent order. Your colorist will review your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Came out darker than hair was!I thought that I had ordered natural summer highlights, I have ended up darker than I was before? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kate! We are sorry to hear your hair turned out darker than expected. Please check your emails, we got back to you to help you further. |
Very distraught after hair turned ginger.This was the first time I had used esalon and my hair had no previous colour. I wanted medium blonde, I did everything right but it turned ginger. I hate it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Victoria! We are sorry to hear your color turned out ginger. Please check your emails, we got back to you. |
Worst colour ever!Gets one star only for nice packaging and decent quality gloves. Other than that, the worst hair colour I have ever used! I asked for ginger - real carrot copper - I got browny, pinky purple. Avoid this product like the plague. Go to a professional or buy a well know brand that understand colour. This company clearly does not! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Catriona! We are so sorry to hear the color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Not the sameI’ve been using esalon color for 9 years, over the last couple years the color has changed. First it seemed that it would fade/washout very quickly and not color my white hairs, then I started to notice how red my hair seemed after the color had faded. As I have become less happy with the color I have been using it less and less. I now have 4 boxes to use. I hadn't been able to place it for a while but after coloring tonight I realized that my soft black color is actually more of a coppery brown? I have not changed my color preference so I am not sure why I’m getting a redish brown color? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMachelle- We’re so sorry to hear that you have been disappointed by the results of your color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |