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Color Set
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66,566 Verificado Comentarios de clientes |
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Hält nicht das was es versprichtLeider sind diese so toll angepriesenen Farben in keiner Weise dementsprechend.Das Preis-Leistungsverhältnis stimmt leider gar nicht.Zudem sind die Büros geschlossen - keine telefonische Erreichbarkeit um die kommende Bestellung zu stornieren! Lediglich das Abo kann man kündigen.Echt schade..ich habe gedacht endlich einmal ein gutes Produkt zu finden...leider vergebens. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHallo Anne! Es tut uns sehr leid, dass Ihre Farbe nicht Ihren Erwartungen entsprochen hat. Bitte überprüfen Sie Ihre E-Mails. Wir haben uns gerade bei Ihnen gemeldet, um Ihnen weiterzuhelfen. |
incomplete coverageMy gray was not completely covered. I was mostly covering the grow out that wasn't completely covered. Additionally, the colored seemed flat and dull. I'm waiting to see if the next coloring is better. I'm aiming for a chestnut brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Annette, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great color not enough coverageThe color is bright and very easy to apply all over. The amount is great. I had well over enough to use. It did not however cover my Grey coverage which was my intent of purchase. So that's disappointing. If it had I would be purchasing this more often. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Andrea, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still to light.Is their a blonde shade that has some darker blonde mixed in.? I could also. Use a smaller amount because I have very short hair. I am throwing away about a half bottle 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAddie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Terrible product!!This dried my hair out SO BADLY and made so much hair fall out. I am so upset and wish I never would have ordered this. To to it all off, it didn't work at all to cover my gray. I'm so disappointed and can't at all recommend this. Please avoid if you value your hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Julia, We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Didn't cover up all my Grey'sI want to go darker and would like to still be with you guys but I can't keep spending money if it's not what I like 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Wendi, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what I asked forWay too dark, asked for more blonde and got dark red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Color disasterI informed eSalon about how my hair reacts to any reds in the formula. They didn’t listen. Nor did they respond when I reached out about the tangerine, strawberry and bright red that became my “professional color”. After crying for days I am ready to venture out and have it redone. Not with any advice or solution from eSalon. They never sent the color tint brush either. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Rita, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! (: |
No changeI asked for my color to be darker and richer and after applying the new color the results are the same as the previous color I received. I submitted an into picture showing where I would like to be and this is too light and too gold. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible chemical smellThe smell of this product was terrible. I definitely would not use again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Emma! We apologize for any inconvenient with your hair dye. Please check your emails, we just got back to you. |