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Color Set
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66,566 Verificado Comentarios de clientes |
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Its okI dont like the colour on my roots, its quite an orange tone there when light shining on it, but the rest of my hair colour looks ok. I dont think i would use this colour again. Maybe a different tone needed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFiona M. - Thank you for your feedback! We're so sorry to hear that your root colour didn't meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Terrible color adjustmentMy hair is dark brown but not black. My hair has an orangish-red tint to it after the color was used. The gray is covered but I do not like this adjustment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
ColorationLa coloration pas bien 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHayet F. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de vous aider. À très vite ! |
Not satisfiedThis time wen I purchased my colour I thought it was way to dark for my completion. The colour was darker than previous time . I was more auburn than copper. But on a plus side I love the tint. I feel my colour has faded faster this time only done 3 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie O. - Thank you for your feedback! We're so sorry to hear that your hair colour was darker than expected. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Ma colorationJe voudrais ajuster ma coloration car trop foncé 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCinthya A. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre coloration soit plus foncée que prévu. Nous allons revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
Turned my hair OrangeThis was not light brown, dark blonde it turned my hair bright orange! Nope 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jennifer, We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Sad...When you get excited because your hair dye shipment is on the way...not only did it come a day late...but it was busted..now the 3 week wait begins ...again/: 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStarla - I am so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
It was not what I was expecting - lovely colour but only enough for my rootsI will admit that I was sick when I ordered this, so I was not 100% myself, but when it came in the mail I was excited to try it. I thought I had ordered colour for my overall hair, but when I opened the instructions it said it was for my roots only. I did this and I love the colour, but I would like it for my whole head, not just the roots (it is close to my natural colour so it doesn't look too obvious). I am having trouble changing what I order though, and am finding the site confusing. If I was just rating based on the colour, it would be 5 stars, but I feel there has been a bit of a lack of transparency, and when I returned to try to order enough for my whole head everything that keeps coming up is about reordering the same thing which I don't want to do, so 3 stars for now. If I can get it figured out I will likely change my rating. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - Thank you for sharing your feedback. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
SO NOT HAPPYMy hair is ruined. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKellijo - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color doesn’t cover grey hair well2 days after coloring, my grey all popped back up. The color doesn’t stay at all 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Sunjoo, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |