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Color Set
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66,689 Verificado Comentarios de clientes |
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Versuch gescheitertLeider ist die Farbe nicht geworden, wie gewünscht. Der Grauansatz ist nicht abgedeckt, hat einen Grünstich und in den Längen ist von dunkelbraun/mahagoni ebenfalls nichts zu sehen. Positiv zu bewerten ist das Zubehör und die Anleitung. Tut mir leid, aber ich werde nicht wieder bestellen! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Wrong redI wanted to like this but no. First, the color was too runny after mixing. It was dripping down my neck. Second, I told the colorist to stay away from the bluish dark red. Unfortunately, that’s what I got. It’s way too dark and no bright red like I asked for. Third, the entire step where you have to mix the remainder of color with water and dump on your head then massage in…that was an entire waste of time and ended up being one big mess. Sorry salon, this is not for me. I’m going back to Madison Reed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nothing like the pic I sent and did not cover grayThe color I get from my salon is a bright, vibrant, red/orange. The color I was sent looks like my salon color after 5 weeks in between visits. It's a dull brown copper. It also didn't cover the grey, even though I left it on for 30 minutes. Now I need to go to the beauty supply and try to find another color to fix this and brighten it up. Do NOT recommend for red heads. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
La couleurla couleur rien a voir a ce que j'ai demandé couleur trop foncé ça tire sur le roux qui ne me va pas déçu et en colère 😡 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDominguez B. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration soit plus foncée que prévu. Nos Experts Coloristes vous ont contacté par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas. |
It was nice butI was kinda disappointed with the outcome. It’s not the color I had in mind - dark brown and i wanted the lighter one. I was really excited with your products though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRonelia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointedThe color was gorgeous until I washed my hair. It did not cover my grays or adequately color my ends which are lighter than the color by my scalp. I did state that I had grays and also that my ends were lighter when I put in for the color to be created. I just need something more vibrant and long lasting. Unfortunately I believe I will be back on the search for a new brand. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The developer leaked all inside the box!The developer leaked all inside the box, so I couldn't try this adjusted color formula to see how it came out. That was a waste of $35! Disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargaret - We're truly sorry that latest order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Colour came out Black not brown or copper or red.I've been with esalon for a while now and never had any previous issues with the hair dyes I have had so this is a first. I opted for a colour change dark brown copper red which was agreed with the colourist. Put this onto my hair within 2 washes the red faded and left a cool dark black overall colour on my hair (not happy to say the least) Black hair does not suit me or my skin tone. Sent an email via customer services, no response, rang the customer services explained the situation and how unhappy I am, the person who I spoke to was rude, no customer services manners/skills at all (work on that) I was then offered a free colour which I declined no red colour is going to sit ontop of black hair so your alternative was not accepted, I asked for a refund which I was granted, however due to your mistake and how unhappy as a consumer I am you should of as well offered me a gesture of goodwill, which you did not do. Poor customer services. Unhappy customer due to the colour not being correct I can even upload you a photo of the black hair if you like to show you this hair dye is not the colour its suppose to be (black) which I did not order black. And long time to deal with my enquiry had I not chased it up myself. I do not recommend this esalon any longer due to the faults listed above and poor customer services. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Miss C P! We are truly sorry to hear about your personal experience. Please check your emails, we got back to you to help you further. |
Coloration qui a des reflets doré, ne couvre pas les cheveux blancUne des pire expérience de coloration, elle a des reflets doré alors que ce teint là n'en contient normalement pas, elle ne couvre absolument pas les cheveux blancs, de plus vous volez les gens en les abonnants a des commandes toutes les 3 semaines sans leur accord !!!! Honteux 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAurelie V. -Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne réponde pas à vos attentes et que vous ne souhaitez pas d'abonnement. Lors de votre premier achat sur notre site, vous aviez bénéficié de nos offres d'Abonnement. Vous pouvez également faire une commande unique sans réduction si vous le souhaitez. L'Abonnement Couleur est très flexible et peut être modifié, résilié ou activé à tout moment depuis votre compte. Nous allons revenir vers vous par email afin de vous aider et ajuster votre coloration. |
UnsucribePlease can you cancel my from this site? I order once , and you keep continue ordering . Please unsucribe my !!!! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Toma! We are sorry to see you go. Yes, you can. Please check your emails, we got back to you to help you. |