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Color Set
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66,689 Verificado Comentarios de clientes |
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CouleurCouleur trop foncée Et je ne veux plus recevoir de couleur de e salon ! Merci de me desabonner 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle S. - Merci pour votre commentaire. Nous sommes désolés que votre coloration soit plus foncée que ce que vous espériez. Nous allons revenir vers vous par email afin de vous aider et répondre à votre demande. Veuillez vérifier vos emails pour plus d'information. |
Wrong ShadeI order a medium blonde copper color. What I got was a dark violet red color, I had to go to my hairdresser to get some of it stripped out. Would've had better luck going to Sally's and getting color from them. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Incredible presentation but mixed resultsSo, I will preface this by saying it was fully my own fault for misunderstanding what colour I'd receive based on how dark my base hair was, but it is true that I wasn't satisfied at all by it. When I contacted customer service to express this, not only were they incredibly reasonable but upheld their colour guarantee promise and listened to all of my concerns. I do intend to try this product again and will most likely review then to confirm my thoughts, but solely based on this experience I would just want to inform anyone with about medium brown hair that this shade (medium brown red copper) will be very very subtle on you. Perhaps that's what you're looking for, but I truly just wanted to have a brighter red copper shade, which is why this is 3 stars. The packaging was as beautiful and well organised as the adverts suggest, the smell of the product was much milder than box dyes I've previously used and the texture of my hair did generally feel brilliant after. If you're scared of trying, definitely do give it a go but don't feel afraid to contact them concerning exactly what you want. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJesse A. - Thanks so much for sharing your feedback with us. We're so happy to hear that you love our service and our Colour Experts could rectify this situation with a colour that will better suit your needs. We look forward to hearing more of your feedback in the future. As always, do not hesitate to contact us if you have any questions. Thanks again for choosing eSalon! |
Not as expectedDon’t like the colour and the dry feeling it gives my hair. Also not happy that Klarna is showing that a payment is due for next colour when I have paused my plan and would like it cancelled altogether 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Tammy! We are sorry to hear your results are not meeting your expectations. Please check your emails, we got back to you to help you further. |
Was pretty but not what I asked forThe color wasn’t what I wanted. Was too bright and wasn’t like the pictures I added 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorI asked for a lighter hair color because my hair always lightens during the summer. Turns Strawberry Blonde. It now is a true COPPER PENNY color, shiny and very pretty, but certainly not LIGHT, not Blonde, not Strawberry. Nothing like what I wanted. I am seriously disappointed in eSalon for the first time!!! I asked for a LIGHTER color! I’m not happy at all. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKat - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HaarausfallDie Farbe ist viel zu dunkel, statt Schokobraun richtig schwarz. Meine Locken sind hinüber, während des Färbens sind mir Haare ausgefallen. Nie wieder 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMina - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Unhappy with how the color turned outI tried esalon because my sister has been using it for quite some time and likes it a lot. If you want a normal shade of hair then I'm sure esalon is fine. However, I was definitely looking for something more vibrant and had uploaded a picture to show my faded, brighter copper color. From the choice of esalon's pictures online it looked like my choice would match the roots I currently had and that I choose a bright enough color. However, my first warning that I would not like the result should have been the email from the colorist saying they wondered if I wanted to go even lighter because they were afraid the color I choose was too dark??? I said I would like the lightest copper possible based on the example I uploaded. The result was my hair went to DARK COPPER instead of light copper and even though the company offered me a free color because I didn't like how my hair turned out I have to strip this color out of my hair because I cannot use a lighter color as it currently is. Now I would like to say that the dark copper is a nice shade, and I've received a lot of compliments, but it is not what I wanted. I believe the colorist didn't include the right developer to lift my color more. The lady that used to do my hair used a higher developer. I know this for a fact because she told me and my color was much more vibrant/bright. She stopped doing hair which is why I decided to try this company. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Carrie, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (: |
Graue AnsätzeDieses Mal war ich mit der Farbe leider nicht zufrieden, weil bereits nach dem ersten Waschen die grauen Ansätze (leider gleich vorn zu sehen) rausgeschaut haben. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBoryana S. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat, aber wir freuen uns, dass Ihnen die Farbe gefällt. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Nul nulLa couleur ne tiens pas, au 1 er lavage la couleur a totalement dégorgé je suis passé de rouge foncé a du rose rouge voir orange clair a certain endroit !! Je ne conseille pas du tout. J'ai envoyé un mail il y a presque 3 semaines et zéro nouvelle. Je vais devoir aller chez le coiffeur pour trouver une solution et cela va me coûter bien plus cher... Bref a fuir. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFabien T. - Merci pour votre commentaire. Nous sommes vraiment désolés que votre coloration ne réponde pas à vos attentes. Nous avions répondu à votre précédent email, il se peut qu'il soit parmi vos indésirables. Nous allons vous envoyer un nouvel email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information. À très vite ! |