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Color Set
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66,689 Verificado Comentarios de clientes |
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Wrong colorVery disappointed with my purchase. I received regular brown color not one I pick up on site. Going to change color for my favourite without e -salon 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNataly -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Takes forever to shipOrdered on October 2nd, which is when my credit card was charged. My shipment was started a week later on October 9th. Still waiting as of October 15th. Not happy! 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMom2twins0626 - We’re truly sorry that your order has yet to be received. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Nul . Colis Arrivé percéLes produits sont éclatés. Ça coule de partout Inutilisable Quelle déception La livraison est déjà très longue. Mais autant d'attente pour rien .. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmilie P. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre commande soit arrivée endommagée. Nous allons vous contacter afin de remédier à cette situation. Nous vous présentons nos excuses pour ces désagréments. |
Medium blonde is to orange on meStill very orange -i have decided not stop using the products and go back to the salon. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
repeatedly tried to changed colourI keep getting shipments, and more things added. This is despite my repeated attempts to at first change my colour, then cancel. Last shipment was leaking all over the box. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DéçueBonjour, J’ai demandé à obtenir un chocolat et j’ai obtenu un noir profond. Je suis extrêmement déçue du résultat. Comment puis je rattraper ma couleur svp. Cordialement Mme safraou Houda 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHouda S. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration soit plus foncée que ce que vous espériez. Nos Experts Coloristes vont revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
Die Farbe hält nichtDie Farbe wäscht sich nach zwei mal aus. Absolut nicht nachvollziehbar, warum der Preis so hoch ist. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulia K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not what I asked forYou don’t go to a salon ask one colour and then get a different one so not sure why you thought you could do the same? Not only was the colour not what I asked for but it didn’t cover what I had unfortunately I didn’t realise I was in a subscription until too late but have now cancelled suggest in future you send what people ask and want not what you think 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Stacey! We are sorry to hear your color didn't meet your expectations, and for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further. |
Color is too light..I need color changed to a bit darker…the second order was dull and too light and felt like a semi permanent… 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Second time I requested a color adjustmentMy color was changed and I provided specific instruction including the actual percentages of each color I wanted and for the second time I received the wrong color. Extremely dissatisfied! Cancelling and going to a hair dressor. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |