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Color Set
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66,655 Verificado Comentarios de clientes |
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I don't like the stripe lookYesterday, 2 Dec 24, I finally had a chance to use the newest color {Medium Brown (Golden)}. This is the 3rd color I have tried per the colorist Jennifer, and the 3rd fail…for lack of a better term. I feel like I’m back to square one with the “stripe” look on my roots. Granted the 2nd color was off, but better than the first and third. This recent color gave me pause when the color looked so light in the bottle when it first arrived, but it did darken up a bit before using it…whew. When mixed, it did darken up as well, and I left it on 45-50 minutes just in case. But alas, I have that stripe look. I thought it may be the lighting, but today I look like it’s time to color my roots and it was just done yesterday. My husband says it doesn’t look “that bad” and he mentioned that I do have spray to cover it up until we do it again…ho hum. My roots look “tinted”, but not colored and I am far from looking natural with the stripe down the middle of my head. I don’t like spending money to look goofy and I’d like to get away from using the spray on color to look halfway decent, but here I am. I have used all your recommendations, but I don’t see my hair getting lighter to ever match the color/s you recommend. Perhaps others like the stripe look, but it's just not for me...I don't like it. Obviously, these hair products don’t agree with me and my hair and I have lost trust. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong color sentWas very disappointed the color was not the same as description. Therefore, it made streaks of red in my hair and very darker than my original color. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
The color is still too brownI guess your idea of light ash brown and mine are very different. I think we need to go to dark ash blonde. Hopefully this will be more like what I’m looking for. Thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlotte - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Does not workTotally disappointed, unfortunately. The dye didn’t work at all. After following all the instructions, I applied the dye to my roots, waited 35 minutes, and the result was incomprehensible. I ended up with slightly lighter roots but no color at all. Photo is attached as my current colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTetiana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Zero Gray CoverageWe even left the color on for longer than 30 minutes. It was so awful. It just rinsed right out and left all the gray. Went down to Kroger, bought Schwarzkopf Keratin color in Onyx Black and it covered all the gray and delivered amazing hair color. Cancelled this mess. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMario - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
BrownI've been dying my hair a ginger orange for years and it's my favorite color. I was hoping I'd like this company but my hair is now brown instead... Not what I was hoping for Not what I was hoping for 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAbbey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor Grey CoverageI was very excited when I received the color package. It looked fancy with detailed instructions. I carefully followed the guidance to color my hair, which had the grey roots. I had a short hair cut recently and ready for a great result. After coloring was done, the grey had no coverage. the side lines, the forehead & my parts were still white + the whole hair turned out 2 shades darker than what I have. That wasn't my desired outcome. Six days later I washed my hair, guess what? My grey even showed more after the first wash. The 3 star is only for its packaging and effort. However, for the result, I would even give it a one or two stars. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKtti- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Root and Hair colorMy roots took however, my hair is still too light. I don’t know if it’s because I’m only suppose to work the diluted color on my hair for few minutes. The color is light and dull. I did ask for the color to be a little darker but it just looks too light and dull. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Does not cover grays at allI have communicated this with them to add more gray coverage and it's the exact opposite l, it's worse! I'm thinking about ending my subscription due to this. So far not worth the money I have spent to get the same results as box dye 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Heather! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further. |
Grauhaarabdeckung könnte besser seinDie Farbe ist ok aber die Grauhaarbdeckung ist nicht ideal. Die Farbe lässt schnell nach und wird heller 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina M.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |