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Color Set
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66,655 Verificado Comentarios de clientes |
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Keine schöne Farbe und keine Reaktionen auf AnfragenDas einzig positiv zu erwähnende ist, dass alles im Set schön zusammengestellt ist. Leider erfolgte keine Berücksichtigung von mitgeteilten Wünschen. Jegliche Reaktion lässt auf sich warten bzw. ist bis heute nicht erfolgt. Die Coloration habe ich nach langem Überlegen aufgetragen. Meine Haare sind jetzt noch dunkler als vorher und war so nicht gewünscht. Auch die Farbe passt nicht zu mir und sieht unterschiedlich aus. Zum Glück trage ich meine Haare hochgesteckt. Da bin ich bei Farben aus der Drogerie besser bedient. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue-Ellen L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
There was not enough application to cover my hairMy hair is not that long but there was not enough color to cover ends. As a result it covered only 75% of my hair. But the amount of the application for the roots was more than enough. The same amount as the amount for the ends- doesn’t make sense. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeyla - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
OmgYou guys ruined my hair I can't believe I trusted you with my hair color you're nothing but a online scammer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
nothing like the colour I wanted.I liked the idea of e-salon and I liked the products and the packaging and the service. But the colour! Oh dear! I've ended up with hideous kind of dark and dusty beige when I had stressed that I wanted to go blonde. Very disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Lucy! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we got back to you to help you further. |
Didn’t get the job done!I’ve been using this product for a few years and I’m sad to say that this last application didn't cover anything. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No contactHi I am not getting any feedback on my request for adjustment. I have uploaded a photo but I cannot see any response to a request for adjustment. Given that you specifically state a personalised experience, I am sceptical of anybody is looking at comments? Can you pls confirm what shipment is coming as I d rather not get the wrong colour and pay for it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Fanni! We are sorry to hear you've not received a response to your color request adjustment. Please check your emails, we got back to you to help you. |
Hot rootsUnfortunately what I didn’t wanted to happen did happen. I am now the proud owner of orange roots with a darker crown. The staff was amazing. The instructions clearly explained the Cie. is truly great but in my case didn’t ended up great. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
UnhappyThis is about my 3rd or 3th ti.e using esalon. They still can't get my colir right. Grey isn't being civeted, they never fixed my old color below ears. When they tried it looks like I'm ready for Halloween.. I can do it better my self . I'm canceling my esalin autoship 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Sherryl, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair was orangeNot happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Zero grey coverageWow, not good at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Brook, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |