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Color Set
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66,655 Verificado Comentarios de clientes |
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Product is Fine. Service Stinks. Overcharged.I like eSalon and the color was good. My hair felt soft and wasn't dried out or frizzy after application. However, all the good things are overshadowed by poor customer service. I have attempted MANY times to have the tax rate corrected on my account, but they refuse to make the change even though I've provided detailed proof from the state and county tax authorities where I live. They are overcharging me 5% on every order. Not a lot, but it adds up over time. The money is less of an issue that the fact that they argue back and forth thru messages and absolutely refuse to correct the problem. Every other online retailer gets it right, but eSalon doesn't and they couldn't care less. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - Thank you for sharing your feedback with us. I am so sorry to hear that you were unhappy with our service! We are unfortunately unable to alter the sales tax, as it is automatically calculated based on your city and state. We have gone ahead and reported this issue to be looked into. We hope to continue helping you find hair perfection! |
Not for meMy hair stylist won't use this on my hair. Says it may cause more damage. It's already very thin. Doesn't mean it's not a good product, just not for me. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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BluishBluish tinge when finished I washed hair three times 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Nancy, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Poor grey coverageNice product, easy to use and initial result was great, but 2 weeks on and my greys are already showing! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Karen! We are so sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further. |
Doesn't dye my hair at all.I ordered my first custom color set, and it didn't dye my hair at all. The color had too much brown in it and I wanted more purple in it. I contacted customer service and they gave me my second color set for free. I told them to make the dye stronger and add more purple to it. They didn't listen to me, and the hair dye came with even more brown and less purple pigment. This time, it slightly made my hair darker brown, but the dye didn't last long in my hair. This was a disappointing experience for me. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DégoûtéBeaucoup trop foncé par rapport à ma demande et en plus mes cheveux blancs ne sont pas du tout couverts je suis dégoûté j’espère que ça éclaircira rapidement 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration soit plus foncée que ce que vous espériez. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information. |
Pas la nuance demandéeLa couleur livrée n'est pas du tout celle commandée. Beaucoup trop rouge, cela va être une cata à rattraper. Dommage pour mes 30ans à la fin du mois... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarine B. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration soit trop rouge. Nos Experts Coloristes vous ont contacté par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas. |
There is no where to cancelI've read the entire site where it says to cancel there's no such area. What about a phone number. This did not cover my greys . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Tiffany, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
AwfulFirst time, perfect. Thus time, adjusted to ve a bit more red, and it's awful. I'll be at store tomorrow buying a bix to fix this crap color. Will not be buying again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Karin, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Keine schöne Farbe und keine Reaktionen auf AnfragenDas einzig positiv zu erwähnende ist, dass alles im Set schön zusammengestellt ist. Leider erfolgte keine Berücksichtigung von mitgeteilten Wünschen. Jegliche Reaktion lässt auf sich warten bzw. ist bis heute nicht erfolgt. Die Coloration habe ich nach langem Überlegen aufgetragen. Meine Haare sind jetzt noch dunkler als vorher und war so nicht gewünscht. Auch die Farbe passt nicht zu mir und sieht unterschiedlich aus. Zum Glück trage ich meine Haare hochgesteckt. Da bin ich bei Farben aus der Drogerie besser bedient. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue-Ellen L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |