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Color Set
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66,655 Verificado Comentarios de clientes |
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Doesn't dye my hair at all.I ordered my first custom color set, and it didn't dye my hair at all. The color had too much brown in it and I wanted more purple in it. I contacted customer service and they gave me my second color set for free. I told them to make the dye stronger and add more purple to it. They didn't listen to me, and the hair dye came with even more brown and less purple pigment. This time, it slightly made my hair darker brown, but the dye didn't last long in my hair. This was a disappointing experience for me. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DégoûtéBeaucoup trop foncé par rapport à ma demande et en plus mes cheveux blancs ne sont pas du tout couverts je suis dégoûté j’espère que ça éclaircira rapidement 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration soit plus foncée que ce que vous espériez. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information. |
Pas la nuance demandéeLa couleur livrée n'est pas du tout celle commandée. Beaucoup trop rouge, cela va être une cata à rattraper. Dommage pour mes 30ans à la fin du mois... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarine B. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration soit trop rouge. Nos Experts Coloristes vous ont contacté par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas. |
There is no where to cancelI've read the entire site where it says to cancel there's no such area. What about a phone number. This did not cover my greys . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Tiffany, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
AwfulFirst time, perfect. Thus time, adjusted to ve a bit more red, and it's awful. I'll be at store tomorrow buying a bix to fix this crap color. Will not be buying again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Karin, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Keine schöne Farbe und keine Reaktionen auf AnfragenDas einzig positiv zu erwähnende ist, dass alles im Set schön zusammengestellt ist. Leider erfolgte keine Berücksichtigung von mitgeteilten Wünschen. Jegliche Reaktion lässt auf sich warten bzw. ist bis heute nicht erfolgt. Die Coloration habe ich nach langem Überlegen aufgetragen. Meine Haare sind jetzt noch dunkler als vorher und war so nicht gewünscht. Auch die Farbe passt nicht zu mir und sieht unterschiedlich aus. Zum Glück trage ich meine Haare hochgesteckt. Da bin ich bei Farben aus der Drogerie besser bedient. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue-Ellen L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
There was not enough application to cover my hairMy hair is not that long but there was not enough color to cover ends. As a result it covered only 75% of my hair. But the amount of the application for the roots was more than enough. The same amount as the amount for the ends- doesn’t make sense. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeyla - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
OmgYou guys ruined my hair I can't believe I trusted you with my hair color you're nothing but a online scammer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
nothing like the colour I wanted.I liked the idea of e-salon and I liked the products and the packaging and the service. But the colour! Oh dear! I've ended up with hideous kind of dark and dusty beige when I had stressed that I wanted to go blonde. Very disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Lucy! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we got back to you to help you further. |
Didn’t get the job done!I’ve been using this product for a few years and I’m sad to say that this last application didn't cover anything. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |