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Color Set
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66,689 Verificado Comentarios de clientes |
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Did not like colourI wanted auburn ginger hair, but i ended up with quite a vibrant red. Also, I have very long hair, and there was not enough dye to cover my whole head so I had a large portion of hair undyed. My fear is I will need to keep purchasing and adjusting my colour to get to the actual colour I want, which can be very time consuming and costly in the long run. I wonder if going to an actual salon may actually be the best option when colouring or changing the colour of your hair. Although I do like the care put into the website and the support you get, aswell as detailed video tutorials. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Katie! We are sorry to hear your color didn't meet your expectations. Please check your emails, we got back to you to help you further. |
Not what I asked for so much darkerThe color is so dark!!!! It’s almost black. My hair was a golden medium brown. My natural hair growing in was lighter than current color. I asked for my color to be lightened. I was told couldn’t be done. What I didn’t expect was for color to be soooo dark compared ro my dyed color; and worst it’s darker than my natural brown hair. My hair looks black. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Nallely, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color not rightI'm looking for a camfolage color to cover some of my GREY. A salt and pepper look. I'm a male and not a female.. That's why I dropped my subscription. Can you help with the color requested?? Salt and pepper look!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Willie, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The Developer bottle was only 1/3 full.I remember having more developer in that 74ml bottle. in the past 3 or 4 years I have been using Esalon.I I received my replacement order last week and want to THANK Esalon for a speedy solution to my issue. Wasn't sure where to post this, so I hope it gets to the right party. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Matched current colorNot very happy. I wanted to change my color to get rid of the red and the color sent looks like even more red than I had. Does not match the color I selected at all. I’m very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicki - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
To long of a shipping process and wrong color.I waited so long for this to get here I think it took 5 or 6 weeks to here and by the it got here I had already colored my hair. I had to wait a month but I got sick so it was delayed again. So I finally tried it and I was so disappointed.There was no no light copper that I wanted. I sent a photo of my hair clearly showing the color that I wanted and picked it out of you color chart and even told you to make a little redder. I texted you he informed you what had happen and all you said was I'll send you a free shipment of it. I stated that I didn't want it because it was the wrong color only for them to come back with the same answer. I asked to talk to a supervisor and they said someone would be calling me soon. I never heard from them. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Susan, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorThis color turned my hair orange and brassy,definitely not what I expected. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTraci - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Wrong shadeI have been buying this for years but this time the colour is completely wrong, it's bright red!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Rita! I'm so sorry to hear your color was wrong this time. Please check your emails, we got back to you to help you. |
Color fades fast over graysI gave this a fare try with 4 uses, and found that it fades faster than the store box color I use. It's not worth the money to me. Also, I cancel my subscription over the phone with CS the day I received the next months box and got a refund. Then I end up getting another box this last month that I didnt want! Turns out they didn't cancel my subscription like I requested! So, I went online into my account and cancel it this time myself! I'm going to be extremely mad if I receive another box of this junk hair dye again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! We've gone ahead and added a free reformulation to your account. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Not for everybodyI've only tried it once. Quantity and materials were good but product did not cover my gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |