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Color Set
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66,689 Verificado Comentarios de clientes |
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Deckt nicht gutDer Farbton gut gelungen und wie bestellt. Leider deckt die Farbe die weißen Haare an den Schläfen nicht ab. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaudia C.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
RotstichLeider ist genau das passiert was ich nicht wollte jetzt hab ich ein noch doller leuchtendes rot/kumpfer , obwohl ich angegeben habe genau den nicht haben zu wollen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanine H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Didn’t send what I ordered!I’m a redhead or at least I was until I went gray. I ordered a color that I thought would give me back my red hair. eSalon decided, sight unseen, that I needed a color that was different from the one I ordered. I used that color today and I hate it! It really didn’t cover the gray. It’s not really red and my roots are pink. Did I say I hate it bc I really really hate it! Now I don’t know what to do. I don’t think I can color it again for a minute, so I’m stuck with awful color!!! Thanks eSalon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My color was wrongInstead of golden blonde this turned my hair red blonde 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jenny, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Einmal und nie wiederHat überhaupt nicht funktioniert. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaudi B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Great idea for personalised colour.It is a lovely idea as you can get hair colour adjusted for you and delivered to your door. Nice and easy way to use. However the colour is not holding on my hair for long and it washes away. Also shampoo added contains SLS. It is absolutely impossible to find on line how to stop subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Monika! We are sorry to hear your color didn't hold on your hair. Please check your emails, we got back to you to help you further. |
None at all the color you actually told me I will get.When I did my color profile I actually I sent pictures, my current color, my expectation, I think yo do not even see it, the color I got is not even close the color you told me I will get, "I hate it" I was thinking give you another chance but after see my hair at the mirrow everywhere I just want to cancel my suscription, simply I hate this color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarbella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ExpensiveFar too expensive 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela M. - Thank you for your feedback! We’re sorry you feel our product is too expensive. At eSalon, we create professional grade customized products to suit each client’s needs. Our licensed colourists love creating the perfect shade, and are always available for consultation. Also, with our Flex Plan you take advantage of the 20% discounted price. Do not hesitate to contact us if you have any questions, we're always happy to help! |
Not sure about hair frizzI used it once and need to use it more. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLillie - Thank you for sharing your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Find a boxdye colourI paid for a custom shade that, once done and dyed, was much darker than what I'd selected, looked like a popular brand I could've bought for less than half the cost but didn't because I wanted a lighter, coppery gold shade, not a dark tangerine ginger, But even on trying to own it and be happy with the wrong shade for a while, it started fading on the second wash and looked terrible anyway. Just get a regular boxdye down the shops if you want to do hair at home, it'll be the same result. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Rachel! We are so sorry to hear your color was darker than expected. Please check your emails, we got back to you to help you further. |