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Color Set
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66,637 Verificado Comentarios de clientes |
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Run if you are Blond! My hair is orange again!So I was really hoping last time was a fluke but now I received my second order and I followed the instructions to a t and I am really orange this time. No one responded to my emails so I am trying some other company products to see if I can somehow tone down the orange though my hair will never be the blond I asked for. (I am naturally blond with some grays) I am never doing this again and its back to the professional who actually knows how to mix color. Very disappointed in the product and the customer service this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Corinne, We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection in the future! |
Farbe hat nicht gehaltenSehr enttäuschend. Die Farbe ist beim 2. mal färben nun einfach rausgefallen. Ebenso war es nach dem Färben auffällig hell und rötlich. Dies hatte nichts mit meiner Wunschfarbe zutun. Es lag definitv nicht am falscher Anwendung. Einwirkzeit ebenso nicht zu kurz. Gestern habe ich mit Hersteller Poly gefärt und das hat perfekt gehalten. . Ich habe das Abo storniert. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIsabelle B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Pretty box and good qualityThe box contains everything you need but I don't like the colour and the choice is limited Prices are expensive especially the bleach I would like to try but I don't know which volume it is- highlight kit To be fair they have sent me a free colour and I'm trying their toner too which o purchased 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Claudia! We'll be happy to discuss your color options. Please email your colorist at [email protected]. |
Turned out to a different colourI was impressed with the packaging, shipment, customer service and quality of the product however the colour that I wanted happened to be so absolutely different to how it actually turned out. I am utterly shocked as it was so dark and can’t even see any red tone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Rose! We are so sorry to hear your color was too dark. Please check your emails, we got back to you to help you further. |
FadedMy grey is just too hard to hold color. Color faded to an brassy golden tone in a couple of days 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShana - We are so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like colourI wanted auburn ginger hair, but i ended up with quite a vibrant red. Also, I have very long hair, and there was not enough dye to cover my whole head so I had a large portion of hair undyed. My fear is I will need to keep purchasing and adjusting my colour to get to the actual colour I want, which can be very time consuming and costly in the long run. I wonder if going to an actual salon may actually be the best option when colouring or changing the colour of your hair. Although I do like the care put into the website and the support you get, aswell as detailed video tutorials. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Katie! We are sorry to hear your color didn't meet your expectations. Please check your emails, we got back to you to help you further. |
Not what I asked for so much darkerThe color is so dark!!!! It’s almost black. My hair was a golden medium brown. My natural hair growing in was lighter than current color. I asked for my color to be lightened. I was told couldn’t be done. What I didn’t expect was for color to be soooo dark compared ro my dyed color; and worst it’s darker than my natural brown hair. My hair looks black. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Nallely, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color not rightI'm looking for a camfolage color to cover some of my GREY. A salt and pepper look. I'm a male and not a female.. That's why I dropped my subscription. Can you help with the color requested?? Salt and pepper look!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Willie, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The Developer bottle was only 1/3 full.I remember having more developer in that 74ml bottle. in the past 3 or 4 years I have been using Esalon.I I received my replacement order last week and want to THANK Esalon for a speedy solution to my issue. Wasn't sure where to post this, so I hope it gets to the right party. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Matched current colorNot very happy. I wanted to change my color to get rid of the red and the color sent looks like even more red than I had. Does not match the color I selected at all. I’m very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicki - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |